AI Solutions Specialist

About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.

We protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. This includes managing complaints and feedback about the care older people receive.

We help build confidence and trust in aged care, by promoting best practice and a culture of safety and quality in the sector. We register providers and hold them to account if they don't meet expected standards of care.

We work with providers, workers, older people, their families, and supporters to make sure they understand and uphold older people's rights.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Team

The Engagement and Transformation section supports the Digital Branch by fostering a culture of innovation, continuous improvement and responsible technology adoption across the Commission. The section identifies opportunities to improve services, processes and ways of working, and supports the safe and responsible implementation of artificial intelligence through effective governance, risk management, stakeholder engagement and workforce adoption.

About the Role

The AI Solutions Specialist assesses business needs and designs, rapidly prototypes, configures, evaluates and supports practical AI-enabled solutions using approved Commission platforms, data sources and technologies. Working collaboratively with business areas and Digital specialists, the role translates operational problems into practical technology-enabled options across artificial intelligence, automation, workflow improvement and enterprise integration. The role supports business-led innovation while ensuring solutions are user-centred, fit for purpose and implemented consistently with the Commission's AI governance, security, privacy, accessibility and risk management requirements.

Position Duties

Support decision making

• Contribute technical advice regarding technical implementation approaches and technical risks to support AI capability
• Develop and maintain technical documentation to support system sustainability, knowledge transfer, and evidence required for governance, assurance, audit and risk management processes

Testing and monitoring

• Conduct testing, quality assurance and validation activities to ensure solutions are accurate, reliable, accessible, secure and compliant with approved governance, privacy and responsible AI requirements.
• Monitor system performance and investigate and resolve technical issues, identifying opportunities for optimisation and continuous improvement

Rapid prototyping and solution design

• Develop rapid prototypes, proofs of concept and minimum viable solutions to validate technical feasibility and demonstrate potential value before broader implementation.
• Identify solution limitations, assumptions, technical risks and conditions for safe implementation.

Solution configuration and integration

• Configure and develop AI-enabled applications, assistants, agents, retrieval solutions, automations and workflow integrations.
• Build reusable components, templates, connectors and patterns that reduce duplication and support safe development by Digital teams and authorised citizen developers.

Position Eligibility Requirements (Selection Criteria):

To be successful in this role you will need to demonstrate the following:

• Demonstrated experience designing, configuring, developing or integrating cloud-based software, automation, data or AI-enabled solutions.
• Applied understanding of contemporary AI technologies, including generative AI, knowledge retrieval, automation, intelligent assistants and AI-enabled workflow solutions.
• Ability to design and undertake technical tests and evaluations, analyse results and communicate limitations and risks clearly
• Strong analytical, troubleshooting and problem-solving skills in complex technical environments.
• Excellent communication and collaboration skills, including the ability to work effectively with technical specialists, governance bodies, operational staff
• Ability to work with reasonable autonomy, manage competing priorities and collaborate across multidisciplinary teams.
• Demonstrated ability to deliver high-quality outcomes in a dynamic and fast-paced environment, effectively managing competing priorities and responding proactively to changing business needs
• Demonstrated commitment to the APS Values, Employment Principles and Code of Conduct.
• Must be an Australian citizen with the ability to obtain a baseline security clearance

Highly Desirable Capabilities and Experience

• Experience configuring or implementing AI-enabled solutions using enterprise platforms such as Microsoft Copilot, Copilot Studio, Microsoft Azure AI, Power Platform or comparable technologies.
• Experience with Python, JavaScript, TypeScript, C#, SQL or comparable development technologies.
• Experience with retrieval solutions, agent orchestration, evaluation, observability, CI/CD, MLOps or LLMOps practices.
• Knowledge of Australian Government cyber security, privacy, records, data governance, accessibility or responsible AI requirements.
• Relevant tertiary qualifications or vocational certifications in computer science, software engineering, cloud, data, cyber security or artificial intelligence.
• Experience in government, regulation, aged care or another high-trust environment.

Position Notes:

• Salary offered will be between $99,784- $112,571per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
• Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
• Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
• Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

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