Service Technician(Newcastle)

Job Overview

The Field Operations Technician will be the 'face of GVR AU' on the ground to the customer; accountable for pro-active servicing, first time fix and repairs across GVR products on customer sites. The Technician will also complete general maintenance of products, changing equipment and making minor adjustments as needed to the pump, nozzle and any other product part. Core to the success of this role is the dedication and commitment to safety by the Technician.

Responsibilities

• Field Operations work: successfully completing a variety of product breakdown and repair jobs as well as any other associated service jobs/tasks.
• Calibration of pumps & testing: checking, troubleshooting and testing the pumps to ensure that the fluid coming from the pumps matches the amount on the display. Assisting in testing activities of fuel systems & pumps.
• Field Operations job documentation: completion of all job completion associated documentation (service report, safety documents, etc).
• 100% commitment to safety: working safely on the customer site, acting as a representative of Gilbarco Veeder – Root to customers.
• Works with a safety mindset and acts with integrity; you’re consistently focused on keeping yourself and other safe, using sound judgement and operating with transparency and trust
• Strong trade; industry experience
• Good experience working with various tools, machinery and MHE
• Pro-active, process & detail oriented
• Mechanically minded and developed fault finding skills
• Solid prioritisation, time & stakeholder management skills

Required Skills / Qualifications / Certifications / Tech Stack (List all)

Essential

• Secondary Education or equivalent (completion of Higher School education), Trade Qualification
• 1-3 years relevant & similar industry experience
• Experience within the Service Industry

Physical Demands:

As per Job Dictionary

Work Environment:

• Mostly works independently, driving a company-provided vehicle to multiple customer sites, including service stations, truck stops, and commercial fuelling locations.
• Primarily field-based, requiring frequent travel and mobility throughout the workday.
• Works predominantly outdoors with exposure to various weather conditions such as sun, rain, wind, heat, and cold.
• Regularly exposed to hazardous materials such as fuel vapours and chemicals, as well as electrical equipment, necessitating strict adherence to safety protocols and use of personal protective equipment (PPE).
• Operates in a high-risk environment with ongoing safety considerations including traffic management on-site, noise, vibrations, and uneven or slippery surfaces.
• Requires professional interaction and communication with customers, site staff, and the public.
• Utilizes a range of tools, machinery, and digital devices to complete servicing, repairs, and documentation efficiently and safely.

WHO IS GILBARCO VEEDER-ROOT

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

WHO IS VONTIER

Vontier(NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity,automationand multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s power the way the world moves!

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