Moonee Valley Racing Club (MVRC) is one of Australia’s most progressive and innovative Racing Clubs and multi-purpose entertainment venues - home of the prestigious Cox Plate. A fantastic opportunity has arisen to join The Leighoak Club in Oakleigh; one of our licensed entertainment venues asa Casual Gaming Supervisor.
As a Casual Gaming Supervisor, you will play an important role in ensuring the smooth, professional and efficient operation of our gaming room. You will be responsible for delivering a high standard of customer service, supporting the day-to-day operation of the gaming room, and ensuring all gaming, cash handling and compliance requirements are followed.
We are looking for someone who is energetic, approachable and customer-focused, with the ability to work confidently in a fast-paced environment. The successful applicant will demonstrate a strong work ethic, attention to detail and a genuine commitment to providing an exceptional experience for our customers.
Key Responsibilities
Providing friendly, professional and attentive customer service to all gaming room patrons.
Building positive relationships with customers and creating a welcoming and professional environment.
Performing gaming and wagering duties in accordance with relevant legislation, policies and procedures.
Undertaking cash handling and cashier responsibilities, including processing transactions accurately and securely.
Completing opening and closing procedures and ensuring the gaming room is appropriately maintained throughout the shift.
Monitoring the gaming room and responding promptly and professionally to customer enquiries, requests and concerns.
Supporting the Venue Manager and wider team with the effective day-to-day operation of the gaming room.
Completing supervisor duties when required, including monitoring staff, assisting with operational issues and ensuring procedures are followed.
Maintaining a high level of accuracy, compliance and attention to detail when completing gaming, wagering and financial transactions
Identifying and escalating any operational, customer service or compliance issues to the appropriate manager.
Working collaboratively with team members to ensure smooth handovers and consistent service standards.
Maintaining a clean, organised and professional gaming room environment.
Adhering to all relevant responsible service, responsible gambling, workplace health and safety and venue policies and procedures.
About You
Previous experience performing gaming, wagering and cash handling duties within a gaming or hospitality environment.
Previous experience in a supervisory or senior team member capacity is highly desirable.
Exceptional customer service skills, with a friendly, approachable and can‑do attitude.
A strong work ethic and the ability to take responsibility and ownership of your duties.
The ability and willingness to perform both cashier and supervisor shifts as required.
A reliable and flexible approach to work, including availability for afternoon, evening and overnight shifts.
Current Responsible Service of Alcohol (RSA) and Responsible Service of Gambling (RSG) qualifications.
Applications close:Wednesday 30 September 2026. Please note thatonlyshortlisted candidates will be contacted.
Moonee Valley Racing Club is an equal opportunity employer
Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants may be required to complete a Criminal Record and Bankruptcy check prior to commencement of employment.
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Casual Gaming Supervisor - Leighoak Club • Melbourne, AU
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