CONNOR Retail Assistant - Sunshine, VIC

Position Outline As part of the Connor Crew, you are responsible for supporting your Store and Manager. This is achieved by having a customer first mentality, outfitting our customers with confidence, style, and comfort, as well as providing exceptional store presentation through efficiently carrying out operational tasks. Connor Crew demonstrate a connection to our core values and cultural statements, bringing energy, drive, and teamwork to every shift. Key Responsibilities People

• Displays the essence of Connor core values and cultural statements on every shift.
• Brings drive, energy and fun to every shift.

You are the vibe to the tribe!

• Conducts self professionally always.
• Work as part of the Crew by actively communicating, collaborating, problem solving and delivering on personal/store goals.
• Is a Connor brand ambassador.
• Demonstrates respect and care for others.
• Enjoys people!

Interacts positively with customers, other crew, management, head office, centre staff, contractors etc.

• Creates a genuine and engaging work environment because of those positive interactions.
• Uses common-sense and manners.
• Embraces feedback as part of our culture and understands this will be given from all levels of the business to encourage personal growth.
• Contributes to a safe, inclusive, and respectful workplace for all, and models behaviour that aligns to this.

Performance

• Customers are always the first priority.
• Understands products, features, and benefits.
• Actively uses Connor CLASS selling techniques and product knowledge to sell, outfit and service the customers’ needs and wants.
• Delivers sales and KPI benchmarks in line with the retail season and active promotions.
• Is accountable for those sales and KPI results and records these in the stores red book (sales journal) at the end of every shift.
• Efficiently carries out store operational tasks to enhance sales and the customers instore shopping experience.

Is mindful that tasks don’t override that “customers are our priority”.

• Multi tasks where necessary and understands the pace and urgency of our business.
• Upskills self by attending training sessions, completing Dayforce learning, mirroring leaders, taking on coaching, and seeking constructive feedback.
• Takes an interest in fashion and current trends.
• Actively shares knowledge with fellow crew to elevate each other.
• Always acts with the companies’ best interest in mind.
• Any other performance task as directed within skill and competency.

Operations

• Understands Connor operations, AP21, store procedures and processes.
• Uses Dayforce to its full potential including updating availability, punching in/out, completing learning activities etc.
• Actively performs instore daily operational tasks, procedures, and processes.
• Takes ownership to deliver excellence in WTF presentation on shift.

(WTF = windows, tables, front racks).

• Actively supports and delivers on instore visual merchandising and store presentation.
• Has pride instore, actively helps with instore housekeeping and recovery of store during shift.
• Understands and actions with integrity all internal and external security processes.

Reports any suspicious behaviours.

• Uses care and integrity with transactions, data entry and cash handling.
• Stock is the hero, efficiently and accurately processes stock deliveries including receipting, reworking, storing, and displaying of products.
• Prioritises best sellers in line with direction, always, in size and category.
• Efficiently and accurately processes markdowns, click 'n collect, ship from store and customer orders etc as required.
• Takes part in stock takes with diligence and accuracy.
• Proactively identifies hazards and reports/escalates any issues as required.

Has an awareness of WH&S and is compliant with safety protocols and procedures to provide a safe working environment for self and others.

• Any other operational tasks as directed within skill and competency.

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