Quality, Compliance & Driver Relations Manager

New Quality, Compliance & Driver Relations Manager opportunity with a technology-led business operating a large delivery network across Australia.

6AM Digital is their recruitment partner and helping them with this appointment.

This is a practical, people-focused environment where service quality, operational performance and continuous improvement are closely connected. The role works across support, operations and technology to identify issues, improve processes and help create a more consistent experience for drivers and customers.

The organisation is continuing to grow and is investing in better systems, training and ways of working.

We are now looking for a Quality, Compliance & Driver Relations Manager to help strengthen operational standards, driver relationships, training and compliance.

This opportunity would suit an Advisor, Coordinator, People Operations professional, Quality or L&D specialist, Customer Support professional or early-career Manager looking to take on broader responsibility.

The role:

• You will work across Support, Operations, Service and Technology to identify recurring issues, understand their underlying causes and turn findings into practical improvements.
• You will analyse complaints, incidents, claims and operational data, looking for patterns and opportunities to improve processes, service standards and day-to-day operations.
• You will also support driver relations, helping ensure issues are handled fairly and consistently, while contributing to training, internal guidance and operational documentation.
• Another part of the role will involve supporting compliance and governance, helping teams understand requirements and keeping processes clear, practical and up to date.
• This is a hands-on position for someone who enjoys solving problems, working across teams and turning information into action.

What you will bring:

• Minimum 3-4 years of experience across HR, People Operations, operations, L&D, quality, customer support, compliance, complaints or a similar environment
• Strong judgement, communication and organisation, with confidence handling sensitive or complex matters
• Comfort working with data, identifying trends and getting to the root of problems
• A practical approach to process improvement, with strong follow-through
• Experience coordinating projects or initiatives across multiple teams
• The ability to turn policies and operational requirements into clear guidance, training or documentation
• A collaborative approach and comfort working in an environment where priorities can change
• Experience in logistics, transport, marketplaces or technology-enabled operations would be advantageous, but is not essential

What's in it for you:

• A broad role spanning quality, compliance, operations, training and driver relations
• The opportunity to make visible improvements to service standards and operational processes
• Exposure to multiple teams and a wide range of business challenges
• The chance to take on broader ownership and develop your career as the organisation grows
• An environment that values practical thinking, accountability and getting things done

We will begin screening and interviewing suitable candidates immediately upon receiving their applications.

Efficient and fast recruitment process, with interview support and honest feedback provided.

We will give you all the information you need about the company, the role, the remuneration, and the perks of working there.

My client is committed to creating an inclusive and diverse workplace, and we strongly encourage applications from all backgrounds and identities.

Please note

• Full Australian working rights are required
• Sydney-based candidates will be prioritised

Only successful candidates will be contacted. If you haven't been contacted 5 business days after submitting your application, unfortunately, you haven't been successful this time around!

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