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Client Services ManagerHub 39 • Adelaide, AU
Client Services Manager

Client Services Manager

Hub 39 • Adelaide, AU
4 days ago
Job description

About the Role

As a Client Services Manager, you will play a key role in supporting our professional team and delivering a high‑quality experience to clients. Based in our Salisbury office, this role is ideal for an organised, detail‑focused individual who enjoys working in a fast‑paced professional services environment.

You will act as a central point of contact for clients, advisers, and internal stakeholders, ensuring administrative processes run smoothly and client requests are handled efficiently and professionally. The role involves a combination of client communication, compliance administration, and general practice support.

What you'll be doing

Client Support

  • Collation and Preparation of financial and other reports for distribution to clients
  • Managing onboarding and offboarding clients
  • Tax return Administration and ATO liaison
  • ABN & ASIC Administration
  • Debtor Follow up
  • Interacting with clients via email and phone

Workflow Process

  • Facilitating the delivery of work to the team as per production plan
  • Complete end of job process and Invoice preparation

What we’re looking for

  • Minimum2+years experience
  • Hands‑on experience with XPM (Xero Practice Manager) is essential, including job management, workflow coordination, and invoicing support
  • Comprehensive knowledge of ATO & ASIC services and understanding of Australian law and policies pertaining to client data, on/offboarding requirements
  • Strong computer literacy, experience with accounting and workflow management programs an advantage
  • Confident enough to develop client relationships and build rapport with staff, business partners and clients
  • Manage multiple tasks and meet deadlines
  • A good team player and quick learner

What we offer

  • Flexible work arrangements where appropriate
  • Paid day off for your birthday
  • Inclusive team environment, with our wider team based in Norwood

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Client Services Manager • Adelaide, AU

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