The Operations & Growth Manager will sit between the Founder and the individual Clinic Managers or Site Leaders. You will oversee operations across Luxe Lips' Camberwell, Moonee Ponds and Brighton clinics while helping prepare the business for future locations. This is a commercially minded operations and leadership position focused on leading people, improving performance, strengthening client relationships and building systems that can be repeated as Luxe Lips expands.
Key responsibilities
Oversee the operational performance of all Luxe Lips locations and lead and support current and future Clinic Managers and Site Leaders
Establish clear responsibilities, decision‑making authority and escalation pathways
Create consistent daily, weekly and monthly management rhythms and ensure Luxe Lips standards are implemented consistently across every clinic
Identify operational gaps and ensure corrective actions are completed
Improve communication, handovers and collaboration between locations
Ensure clinics are appropriately staffed, prepared and resourced
Review existing processes and identify inefficiencies, duplication and key‑person risk
Develop practical SOPs, checklists, workflows and reporting systems
Lead the client relationship strategy across all Luxe Lips locations and ensure every client receives a warm, polished and consistent experience
Monitor individual clinic and group performance against agreed targets and build and maintain a clear multi‑site performance dashboard
Help translate the Luxe Lips growth vision into a practical expansion plan and develop operational plans, budgets, timelines and workforce requirements for new clinics
About you
Proven senior operations or practice‑management experience
Experience overseeing multiple sites, business units or service locations
Demonstrated success leading managers and multidisciplinary teams
Strong commercial acumen and confidence working with KPIs, budgets and performance reports
Experience improving systems, workflows and organisational accountability
Strong project‑management and implementation capability
Experience opening, launching or scaling new locations, services or business units
A strong understanding of client relationships, retention and service recovery
Confidence conducting performance conversations and excellent organisation, prioritisation and follow‑through
Experience in cosmetic medicine, medical aesthetics, dental, allied health, specialist healthcare, premium retail, beauty or another multi‑site service business would be highly regarded
About us
Founded in Melbourne in 2019, Luxe Lips is a growing cosmetic and aesthetic clinic group built around natural results, client safety, honesty and exceptional care. Our aim is not simply to perform treatments. We want to build long‑term relationships with our clients and support them throughout their ongoing aesthetic journey. As Luxe Lips prepares for national growth, we are investing in the leadership, systems and infrastructure required to maintain our standards at scale.
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Operations & Growth Manager - Multi-site Aesthetic Clinics • Melbourne, AU
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