Immediate Housing Response (IHR) Case Manager

Immediate Housing Response (IHR) Case Manager

Moreton Bay Region | Full-Time | SCHADS Award Level 4.1 | $46.70 per hour | Fixed-Term Contract until 30 June 2029

Help People Move from Crisis to Housing Stability

At Encircle Community Services, we believe everyone deserves a safe place to call home.

We're seeking a passionate Immediate Housing Response (IHR) Case Manager to join our Housing & Homelessness team. In this rewarding role, you'll support individuals, couples, and families experiencing homelessness or housing instability to access safe, sustainable housing through case management, advocacy, and practical support.

If you're passionate about social justice and creating positive housing outcomes, we'd love to hear from you.

About the Role

As an IHR Case Manager, you will provide intensive short to medium-term case management support to people experiencing homelessness or housing instability. You will be working across our Redcliffe and Lawnton sites.

Working within a strengths-based, trauma-informed, and person centred framework, you will:

Manage a caseload of individuals, couples, and families residing in temporary accommodation.

Conduct assessments, develop support plans, and coordinate referrals.

Support clients to achieve safe and sustainable housing outcomes.

Advocate with housing providers, government agencies, and community services.

Assist clients to navigate housing systems, applications, and tenancy requirements.

Support tenancy readiness and tenancy sustainment activities.

Build strong relationships with housing and accommodation providers, and community stakeholders.

Maintain accurate case records, reporting, and client documentation.

Contribute to collaborative responses that improve housing outcomes.

This is an opportunity to create lasting change by helping people move from homelessness to housing stability.

About You

You are passionate about helping people overcome barriers to housing and achieve greater stability and independence.

You will bring:

A degree qualification in Social Work, Human Services, or a related discipline, or equivalent experience.

Experience supporting people experiencing homelessness, housing instability, or complex needs.

Strong assessment, case management, advocacy, and support planning skills.

Knowledge of housing pathways, homelessness services, and tenancy support.

Experience building effective relationships with housing providers, government agencies, and community organisations.

Strong communication, stakeholder engagement, and problem-solving skills.

Experience maintaining case records, reporting requirements, and client management systems.

A commitment to strengths-based, trauma-informed, culturally safe, and person-centred practice.

Mandatory Requirements

Current Queensland Driver Licence.

Current Blue Card.

Current National Police Check.

Full Australian working rights.

Why Join Encircle?

SCHADS Award salary + generous salary packaging benefits.

Supportive, collaborative, and values-driven team culture.

Regular supervision, mentoring, and professional development opportunities.

Make a meaningful impact by supporting people into safe and sustainable housing.

Join a trusted community organisation serving Moreton Bay for over 35 years.

Encircle is committed to building a diverse, inclusive and culturally safe workplace. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and members of the LGBTQIA+ community.

If you're passionate about ending homelessness, strengthening communities and helping people achieve safe and sustainable housing outcomes, we'd love to hear from you!

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