Talent.com
Experis ManpowerGroup Sp. z o.o.
CIAM Service ManagerExperis ManpowerGroup Sp. z o.o. • Melbourne, VIC, AU
CIAM Service Manager

CIAM Service Manager

Experis ManpowerGroup Sp. z o.o. • Melbourne, VIC, AU
4 days ago
Job description

Job Description

\n

Location: QLD, ACT, VIC, NSW

\n

Contract Tenure: 18 months

\n

Work Arrangement: Hybrid

\n

Security Clearance: NV1

\n

WE PAY WEEKLY

\n

Are you an experienced Identity and Access Management professional with a passion for operational excellence, team leadership and delivering reliable digital services at scale?

\n

We are seeking an EL1 CIAM Operations Team Lead to lead a high-performing Consumer Identity and Access Management (CIAM) Operations team responsible for ensuring the reliability, stability and performance of a critical identity platform supporting a large national organisation.

\n

This is a leadership role suited to someone who combines strong technical identity management expertise with proven operational management and people leadership capabilities.

About the Role \n

As the CIAM Operations Team Lead, you will lead daily operations of the CIAM platform, ensuring system availability, performance and service excellence for customers and stakeholders.

\n

You will oversee platform monitoring, incident management, operational reporting, release activities and continuous improvement initiatives, while mentoring and developing a skilled operations team.

\n

Working closely with technical and business stakeholders, you will drive operational maturity through enhanced observability, improved documentation, automation and process optimisation.

Key Responsibilities \n

    \n
  • Lead and mentor the CIAM Operations team to deliver high-quality operational outcomes.
    • \n
  • Monitor platform health, performance and service availability.
    • \n
  • Manage and coordinate incident response, troubleshooting and resolution activities.
    • \n
  • Lead investigations into complex technical issues, including log analysis and root cause identification.
    • \n
  • Coordinate system releases and operational readiness activities.
    • \n
  • Develop and maintain operational runbooks, procedures and documentation.
    • \n
  • Drive continuous improvement initiatives to reduce recurring incidents and improve service reliability.
    • \n
  • Enhance monitoring, observability and automation capabilities.
    • \n
  • Build strong collaborative relationships across technology, operations and business teams.
    • \n
  • Provide reporting on operational performance, risks and service outcomes.
    • \n

About You \n

To be successful in this role, you will demonstrate:

\n

    \n
  • Strong knowledge of OAuth 2.0, OpenID Connect (OIDC), authentication and authorisation frameworks, token lifecycle management and identity federation.
    • \n
  • Proven experience leading, coaching and developing operational or technical support teams.
    • \n
  • Strong organisational skills with the ability to manage competing priorities and coordinate operational activities effectively.
    • \n
  • Experience developing and maintaining standard operating procedures and operational documentation.
    • \n
  • Excellent stakeholder engagement and relationship management skills.
    • \n
  • A commitment to inclusion and a positive attitude towards people living with disability.
    • \n

Highly Regarded Experience \n

    \n
  • Supporting high-volume, customer-facing digital services.
    • \n
  • Managing SaaS, cloud-based identity platforms or hybrid environments.
    • \n
  • Working with log analytics, monitoring and observability tools.
    • \n
  • Troubleshooting APIs, REST services, JSON integrations, certificates, secrets and identity federation technologies.
    • \n

\n

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

\n

Aboriginal and Torres Strait Islander people are encouraged to apply.

\n

#J-18808-Ljbffr

Create a job alert for this search

CIAM Service Manager • Melbourne, VIC, AU

Similar jobs

Business Development Manager – Equipment & Automation Servicing Full-time

BoschClayton, VIC, AU

With a proud history dating back 136 years, the Bosch Group now employs over 400,000 people across 165 countries.As a leading IoT company, Bosch offers innovative solutions for smart homes, smart c... Show more

Store Manager - Karingal Hub

LowesBayside Melbourne, VIC, AU

Lowes is an iconic family-owned brand operating nationally for over 120 years and has grown to become one of Australia's largest menswear & Schoolwear retailers.We are on the lookout for a mana... Show more

Retail Manager – Fish & Chip Shop Operations

Prospera Investments Pty LtdOakleigh, VIC, AU

Prospera Investments Pty Ltd is seeking an experienced and motivated Retail Manager to lead the daily operations of our busy and fast-paced fish and chip business located in the thriving suburb of ... Show more

TRANSACTION SERVICES MANAGER

MazarsMelbourne, VIC, AU

We're a globally integrated audit, tax and advisory firm with offices in more than 100 countries - and we're always ready to recruit an experienced and motivated professional like you to join our M... Show more

Junior Category Manager - Home & Living

KoganSouth Melbourne, VIC, AU

We have an exciting new opportunity for a Junior Category Manager to join our growing Home & Appliances team at Kogan.We're looking for a commercially-minded and outcomes-driven Junior Category... Show more

Applications Development and Architecture Manager

Dennis Family CorporationArmadale, VIC, AU

Are you a strategic thinker and technical leader passionate about delivering innovative digital solutions that align with business goals?.Dennis Family Corporation (DFC).Applications Development an... Show more

Automated Distribution Centre Manager

PACT groupMoorabbin, VIC, AU

ASRS with high pallet density and tightly controlled system logic.This is not a traditional, labour-heavy DC leadership role.Success requiresstrong systems thinking, technical credibility and real-... Show more

ANUM

HealthscopeMoorabbin, VIC, AU

Chemotherapy administration competency is essential.Supportive management to foster your development.Holmesglen Private Hospital are looking for an Associate Nurse Unit Manager to work across our O... Show more

Service Area Leader - Buildings Structures

ArcadisMelbourne, VIC, AU

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 34,000 people, in over 30 countries, dedic... Show more

SAP Change Manager

Strata Results RecruitmentMelbourne, VIC, AU

Employment Type: Contract (12 months) .Strata Results Group is a boutique and personalized consultancy offering strategy and business transformation services.SRG has a proven track record for ... Show more

Events Service Manager

Park Hyatt MelbourneMelbourne, VIC, AU

At Hyatt, we believe in making people feel at home wherever they are in the world.We turn jobs into careers, encounters into experiences and trips into journeys.Join a team that is making travel mo... Show more

Client Service Manager - Asset Services - 10-month contract

Alex GatfieldMelbourne, VIC, AU

Our client is a global financial institution seeking an experienced custody Client Services Manager.The Client Services Manager will play a key role in supporting all aspects of managing the admini... Show more

Customer Service Consultant | Internal Sales/Admin

Rentokil InitialPort Melbourne, VIC, AU

Are you a highly motivated and customer-focused professional with a knack for building relationships and spotting business opportunities?.Do you thrive in a dynamic, phone-based environment where y... Show more

Business Development Manager - MICE (12 Months Parental Leave Cover)

AccorAlbert Park, VIC, AU

At Pullman & Mercure Melbourne Albert Park, We grow through curiosity!.Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the larges... Show more

Service Delivery Manager

AIPL Acquire Intelligence Pty., Ltd.Melbourne, VIC, AU

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.Come work at a place where innovation and teamwork come together to suppor... Show more

Services Manager

HickorySouthbank, VIC, AU

At Hickory, we don’t believe in standing still, for over three decades we have continually invested in researching and developing systems and products to improve the way we build.Our philosophy is ... Show more

Senior Manager, Business Services

BDO Administration Pty LtdMelbourne, VIC, AU

We’re BDO, a global professional services firm connected to local markets.Our people work together to provide specialist expertise, helping businesses achieve their goals.We inspire others, to go f... Show more

Service and Warranty Administrator

LabourforceDingley Village, VIC, AU

Our client, a proud supplier ad installer of energy efficient home products, is seeking a Service and Warranty Administrator to join their team based in Dingley Village.Duties within the role are o... Show more

Senior Manager Disability Services Projects

Brotherhood of St LaurenceFitzroy, VIC, AU

Senior Manager Disability Services Projects - Cross-Regional.This role involves leading and delivering strategic disability services projects, designing innovative service models, and driving servi... Show more

Client Services Manager - Asset Services

Anton Murray ConsultingMelbourne, VIC, AU

Our client, a global financial institution is seeking an experienced .Custody Client Services Manager .Custody Client Services Manager .You will be responsible for responding to client inquiries, c... Show more