Aged Care - Concierge - Support at Home

At Amplar Health, we're transforming how healthcare is delivered in Australia. Through in-home care, virtual health services and community-based programs, we're making healthcare more accessible, connected and personalised for the people who need it most.

As part of the Medibank Group, you'll join a team that's improving health outcomes, expanding access to care, and helping shape the future of healthcare.

This isn't just a job. This is your career in health, amplified

As part of our growing Support at Home service, you'll play a vital role in helping consumers, families and carers confidently access and navigate the care and support they need to live well at home.

As a Concierge, you'll be the first point of contact for consumers, providing a seamless and positive experience from initial enquiry through to service commencement and ongoing support. You'll build meaningful relationships, coordinate services, manage enquiries and ensure consumers receive timely, accurate information every step of the way.

Working closely with Care Partners, clinical teams, schedulers and external providers, you'll help deliver a connected and personalised care experience that supports consumers to remain independent, engaged and thriving in their own homes for longer.

This is an exciting opportunity to join an innovative healthcare organisation and play a key role in shaping the future of aged care.

About the Role

As a Concierge, you'll provide exceptional customer service and administrative support across the consumer lifecycle. You'll act as the primary point of contact for enquiries, intake activities, onboarding, service coordination and ongoing consumer support, ensuring every interaction is delivered with empathy, professionalism and attention to detail.

Key responsibilities include:

• Providing high-quality support across phone, digital and written communication channels.
• Managing consumer enquiries, intake and onboarding activities.
• Supporting consent and eligibility processes.Coordinating service requests, appointments and purchase orders.
• Providing information on available services, funding arrangements and support options.
• Maintaining accurate records and documentation across multiple systems.
• Collaborating with internal teams and external providers to ensure seamless service delivery.
• Managing competing priorities while delivering exceptional customer experiences.
• Identifying issues, escalating concerns appropriately and contributing to continuous improvement initiatives.

About You

You are a customer-focused professional who genuinely enjoys helping people and creating positive experiences. You thrive in a fast-paced environment, have exceptional organisational skills and take pride in delivering outstanding service.

You'll bring:

• Minimum 3 years' experience in customer service, administration, coordination or support roles.
• Strong communication and relationship-building skills.
• Excellent organisational skills with high attention to detail.
• Experience managing multiple priorities and working to deadlines.
• Proficiency with Microsoft Office and customer management systems.
• Strong documentation and record management skills.
• The ability to work collaboratively across teams while taking ownership of your work.
• A commitment to privacy, confidentiality and quality service delivery.

Highly desirable:

• Experience in aged care, healthcare, disability or community services.
• Experience in service coordination, scheduling or intake environments.
• Exposure to CRM, telephony or workforce management systems.
• Understanding of privacy and compliance requirements relating to health information.

Why Join Us?

• Flexible and hybrid working arrangements.Supportive and collaborative team culture.
• Be part of a growing and innovative Support at Home service.
• Ongoing learning and professional development opportunities.
• Meaningful work that makes a genuine difference every day.
• Opportunity to contribute to the future of aged care.

Join us and help create exceptional experiences for consumers and families navigating their care journey at home.

Learn more about Amplar Health at https://amplarhealth.com.au

Be Yourself. Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work