Technical Parts Advisor

Company: Hastings Deering (Australia) Ltd

We are seeking a skilled Technical Parts Advisor to deliver expert support across the full lifecycle of customer equipment.

In this role, you'll combine your technical knowledge and customer service expertise to interpret customer requests, identify correct parts and recommend fit-for-purpose solutions. You'll be a key point of contact for customers, ensuring every interaction reflects professionalism, urgency, and a commitment to quality.

Key responsibilities

• Deliver exceptional service via phone and face-to-face interactions.


• Accurately process parts orders to meet \"on time, in full\" expectations.


• Interpret customer needs using CAT systems, manuals, and technical knowledge.


• Interpret fault codes and provide fit-for-purpose parts solutions.


• Provide technical advice and product support across a diverse equipment range.


• Maintain accurate data across systems and adhere to operational standards.


• Build and maintain strong relationships with key account customers.


• Collaborate with internal teams (warehouse, freight, service) to resolve issues and ensure seamless delivery.


• Support after-hours service requirements when needed.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.

We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

When you join our team at Hastings Deering, you'll benefit from:

• Competitive Salary & Security - A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.


• Stable & Long-Term Career - Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.


• Health & Wellbeing Support - Dedicated programs and utilities to support your physical, mental, and financial health, including our Employee Assistance Program, Fitness Passport, free health checks, and discounted private health insurance.


• Parental Leave - Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.


• Insurance Benefits - Salary continuance insurance.


• On-Site Perks - Free on-site parking.

About you:

• Trade qualified with 3+ years' of experience in customer service, order fulfilment and technical support.


• Proven ability to interpret customer issues and recommend solutions.


• Excellent communication and relationship-building skills.


• Experience with CAT systems or similar diagnostic tools (highly regarded).

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.

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