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Accor Apartments & Realty
Guest Service Agent/Night AuditAccor Apartments & Realty • Perth, AU
Guest Service Agent/Night Audit

Guest Service Agent/Night Audit

Accor Apartments & Realty • Perth, AU
5 days ago
Job description

Purpose


As Guest Service Agent/ Night Audit, your role is pivotal in shaping our guests' entire stay, from the warm welcome at check-in to the seamless checkout process. During the night shift, you transition into the role of a financial detective, adeptly handling late-night inquiries and ensuring our hotel's distinguished service reputation remains intact.


Primary Responsibilities



  • Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out

  • Confidant in communicating with guests and colleagues to ensure cohesive collaboration

  • Conquer challenges alongside guests, transforming dilemmas into success stories

  • Work closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure environment for guests and staff alike

  • Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge

  • Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date

  • Display proficiency in accurately handling reservations and managing guest accounts


Skills and Experience



  • Innovative approach to exceeding customer service expectations

  • Skilled at collaborating within teams, as well as working independently

  • Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills

  • Proficiency in both written and verbal communication

  • Previous experience in hotel front desk operations is a valuable asset

  • Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

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Guest Service Agent/Night Audit • Perth, AU

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