\n
· Part Time Position
\n · Guaranteed base earnings
\n · Paths for career progression with a trusted national brand
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Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
\n The Harvey Norman Preston Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.
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In this role you will:
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· Actively manage Harvey Norman customer repairs & servicing
\n · Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
\n · Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
\n · Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
\n · Run weekly reports for repairs/service jobs as required by the Proprietor
\n · Advise customers of arrival of stock and organise delivery as requested by the Proprietor
\n · Be Health and Safety conscious
\n
What we require:
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· Experience in (or ability to work in) a customer focused, successful retail business
\n · Experience working in a high volume administration role
\n · Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
\n · Customer service champion with very strong communication and interpersonal skills
\n · Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
\n · Friendly, outgoing, approachable and work well as a team member
\n · Ability to service customers while managing work tasks around their needs
\n · Going above and beyond to provide exceptional customer focused problem solving
\n · Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate
\n services
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What we offer:
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· Generous staff discounts
\n · Harvey Norman is a strong advocate of career progression with a wide support network for professional development
\n · An environment where good performance is recognised and rewarded
\n · A flexible and positive work environment
\n
If this role exhilarates your passion for a new opportunity then please submit your application for consideration.
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Customer Service Manager • Melbourne, VIC, AU
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