Service & Operations Administrator

Job Description

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Peters Building Company is looking for an experienced Service & Operations Administrator to join our small team in Mitchell and help coordinate the day-to-day delivery of our maintenance and project works.

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This is not a traditional reception or data-entry role . You'll be directly involved in our daily operations, working with clients, supervisors, trades and subcontractors to keep jobs moving from the initial work order right through to completion.

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It's a busy and varied position suited to someone who enjoys organising people, solving problems, communicating with clients and getting things done .

About the role \n

Peters Building Company is looking for an experienced Service & Operations Administrator to join our small team in Mitchell and help coordinate the day-to-day delivery of our maintenance and project works.

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This is not a traditional reception or data-entry role . You'll be directly involved in our daily operations, working with clients, supervisors, trades and subcontractors to keep jobs moving from the initial work order right through to completion.

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It's a busy and varied position suited to someone who enjoys organising people, solving problems, communicating with clients and getting things done .

Key responsibilities \n

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  Receiving and coordinating client work orders and maintenance requests

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  Scheduling trades, subcontractors and supervisors

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  Communicating with clients and contractors by phone and email

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  Following up outstanding works and ensuring client deadlines are met

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  Updating jobs, notes, photos and documentation within AroFlo

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  Assisting with quotes, purchase orders and job documentation

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  Coordinating site access, inductions and contractor requirements

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  Monitoring jobs from initial request through to completion and close-out

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  Providing general administration and operational support to the PBC team

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About you \n

We're looking for someone who can take ownership of their work and doesn't need to be constantly reminded to follow something up .

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Ideally, you'll have:

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  Previous experience in administration, service coordination or operations

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  Experience within construction, building maintenance, facilities management, trades or a similar service-based business is highly desirable

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  Experience using AroFlo, Simpro, ServiceM8 or another job/work-order management system is highly desirable

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  Strong Microsoft Office and general computer skills

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  Excellent written and verbal communication skills

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  Confidence picking up the phone and dealing directly with clients and contractors

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  Strong organisational skills and the ability to manage multiple jobs and deadlines

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  Good attention to detail and the ability to follow tasks through to completion

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  Initiative, common sense and a practical approach to problem-solving

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  A positive attitude and willingness to become part of a small, close-knit team

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About Peters Building Company \n

Peters Building Company is a locally owned and operated Canberra construction and maintenance company delivering building, maintenance and project works throughout Canberra, Sydney and regional NSW .

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For more than 12 years, we've built long-term relationships with major organisations across retail, education, commercial property, childcare and facilities management .

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We're a small team with a large and varied client base, so you'll have the opportunity to work across everything from reactive maintenance jobs through to larger building projects.

What we offer \n

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  $70,000–$75,000 + Super , depending on experience

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  FREE onsite parking at our Mitchell office

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  Full-time Monday to Friday – 8:30am to 4:30pm

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  One work-from-home day per week once fully trained and established in the role

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  Stable, long-term employment

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  Salary reviews based on performance

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  Training in PBC systems and processes

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  A small, friendly team where your contribution is noticed

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  Exposure to major national clients and a wide variety of projects

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  Opportunity to develop and grow with the company

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If you're organised, confident on the phone and enjoy being the person who keeps things moving, we'd like to hear from you.

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