Join Parks Victoria at the iconic Point Nepean National Park, where you'll help deliver exceptional visitor and campground experiences in a unique coastal environment. This fixed-term casual role is ideal for someone with strong customer service skills and an interest in environmental science, tourism, or land management, who enjoys working as part of a supportive team.
This is a fixed-term casual role best suited to mature tertiary student with Environmental Science, Land Management, Customer Service, experience or similar to support campground and commercial operations during the peak season (November to April) at Point Nepean National Park. The successful applicant would be required to work regular (but not all) weekends and public holidays, and be available during the peak holiday periods including School holidays, Christmas and Easter holidays.
As the customer Service Officer, you will be the first point of contact for a customer including members of the public and Victorian community. You will professionally handle information requests and ensure that issues and enquiries are resolved promptly and thoroughly. This position is responsible for the daily customer service tasks involved in providing an outstanding camping experience at the Point Nepean Discovery Tent Campground. Your daily tasks may include checking in and checking out of campers, attending to campers questions and requests, providing information to campers regarding the National Park, Flora, Fauna, History, Culture and the range of services and activities available to them.
This role supports the Commercial Team Leader in providing front-line visitor support at Point Nepean National Park and may be required to support all commercial operations, activations and events. This role will require regular cleaning tasks, basic mainteneance tasks, assistance with campground operations, customer service, visitor experience, support of events and some administration tasks.
We are a small, hardworking annd fun-loving team with a great customer service ethic. We are lucky to be working amongst the history, culture and nature of the magnificent Point Nepean National Park and Quarantine Station. Our job is to ensure that all of our campers and park visitors appreciate and enjoy the experience as much as we do, and to ensure they have an amazing camping experience.
Application Close date: Sunday 27th September
If you don't hold every skill or experience detailed above, please don't rule yourself out. We focus on hiring people who value collaboration and integrity. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender.
If this resonates with you, then please consider applying or getting in touch to discuss.
Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to underg
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Customer Service Officer • Melbourne, AU
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