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Programmed Maintenance Services
Customer Service Officer & Contracts CoordinatorProgrammed Maintenance Services • Melbourne, AU
Customer Service Officer & Contracts Coordinator

Customer Service Officer & Contracts Coordinator

Programmed Maintenance Services • Melbourne, AU
5 days ago
Job description

Customer Service Officer & Contracts Coordinator

Programmed Maintenance Services – Thomastown VIC

Our client, based in the northern suburbs, is seeking an organised and proactive Customer Service & Contracts Coordinator to join their office‑based customer service team. This role supports day‑to‑day customer enquiries, service issues, logistics coordination and contract administration, acting as a key link between customers, operations and administration.

About the Role

  • Manage incoming calls, emails and customer enquiries
  • Own customer issues and follow them through to resolution
  • Coordinate missed collections, service changes, bin deliveries and ad‑hoc requests
  • Work closely with operations and drivers to resolve daily service matters
  • Maintain accurate customer, service and site information in company systems
  • Support contract renewals, pricing updates and agreement documentation

What You'll Bring

  • Experience in customer service or service coordination
  • Strong communication skills and a calm, solutions‑focused approach
  • Ability to juggle priorities and follow tasks through
  • High attention to detail and confidence using databases and Microsoft Office
  • Comfortable working autonomously and within a team

Highly Regarded

  • Experience in waste, transport, logistics or service‑based operations
  • Knowledge of waste/logistics systems (e.g., Wastedge)
  • Background in contract administration or renewals

If you're proactive, organised and confident coordinating between customers and operations, we'd love to hear from you.

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Customer Service Officer & Contracts Coordinator • Melbourne, AU

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