Senior Service Designer

Job Description

About this roleMaximum term position up to 9 months (part-time applications considered)Salary range: $113,668 - $131,153 plus superUp to $15,900 in salary packaging, flexible hybrid work arrangementVictoria Legal Aid (VLA) is seeking expressions of interest from experienced service designers to be embedded within our Client Services and Sector Engagement (CSSE) team for an initial 9-month engagement.

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This engagement will support a significant period of service improvement and design activities. The work is focused on improving client experience, accessibility, coordination and consistency across services, systems and pathways.

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The successful designer will work alongside a multidisciplinary team delivering complex, organisation wide initiatives spanning service design, digital systems, access and intake reform, lived experience participation and client centred practice.

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About the roleThe purpose of this engagement is to provide senior level service design capability and additional delivery support across a suite of strategic initiatives and reform priorities.

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The designer may support multiple concurrent projects depending on organisational priorities, sequencing and capability requirements over the engagement period.

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We are looking for a designer to be embedded in our team. They will be part of our regular team meetings and will report to Georgia Chambers, Program Manager, Client Intake and Inclusion (CII) / Service Design and Innovation (SDI).They will also need to scope, plan and run their projects autonomously, with support from Georgia and the other Service Designers.

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This role is based at our Melbourne CBD office on Wurundjeri Country.

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About youWe are looking for an experienced service designer who can:undertake service discovery and research activities.facilitate workshops and co design sessions.produce service design artefacts including service blueprints, ecosystem maps and journey maps.supporting the team with prioritisation and sequencing of reform opportunities, synthesise complex information and system interactions and support development of future state concepts and implementation approaches.contribute strategic advice and service design expertise across projects, support accessible, trauma informed and culturally responsive design approaches.collaborate closely with multidisciplinary teams and senior stakeholders.

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Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If your CV doesn't align perfectly with our job description, we strongly encourage you to apply. You may be just the right candidate.

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About VLAWe offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1500+ staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

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Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

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Employee benefitsA focus on work-life balance, including flexible working arrangementsHybrid work from home & office modelGenerous leave benefits, including: Three days paid seasonal leave (to be taken between Boxing Day and New Year's Day public holidays)Paid gender affirmation leaveFive days both paid reproductive and fertility leave per calendar yearAnnual 3% salary increase each December plus performance-related salary incentivesAttractive salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 PLUS Novated LeasingDiscounted annual Myki public transport passesIndividual learning and professional development opportunities, tailored to your role and career goalsFree annual flu vaccinationsAccess to gym and end-of-trip facilities at our CBD officeAccess to our Employee Assistance Program, including confidential counselling and access to a range of mental health and wellbeing resources.

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How to applyTo be considered for this role, please submit your currentresume2-page cover letter addressing your demonstrated experience of effectively managing service design projects and initiatives for government, social or legal servicesIf you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.

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For further information, please review the attached position description or contact Georgia Chambers, Program Manager, Client Intake and Inclusion (CII) / Service Design and Innovation (SDI) on (03) 9606 5344 or recruitment@vla.vic.gov.au. No agency applications will be accepted.

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Applications close by 11.59pm on Wednesday 30 September 2026.Other relevant informationIt is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community. VLA is committed to putting the safety and wellbeing of children first.

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Job detailsJob Reference: VG/VLA/RSD/1947136Location: Melbourne - CBDWork Type: Fixed term - full time or part timeJob Function: ProjectsClassification: WVR 4.2 - 42AO7CSalary Range: $113,668 - $131,153Job Duration: Up to 9 monthsDate posted: 16-Sep-2026Application Close Date: 30-Sep-2026