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Customer Service ConsultantWeploy • Sydney, New South Wales, AU
Customer Service Consultant

Customer Service Consultant

Weploy • Sydney, New South Wales, AU
1 day ago
Job description

Be Part of a Supportive Team & Make a Real Difference in People's Lives!

Are you passionate about delivering exceptional customer service during life's most important moments? Join a proud Australian life insurance provider, where empathy meets expertise and every interaction matters.

Why You'll Love This Role:

  • Permanent position with real career growth – Join a genuinely supportive company that values and develops its people.
  • No sales pressure – Focus purely on helping customers with their existing life insurance policies and claims.
  • Competitive salary – $71K base + super
  • Fantastic location – Work in Sydney CBD, directly across from Town Hall station.
  • Customer-centric culture – Be part of a loving, supportive environment that celebrates team wins and individual milestones.
  • Coaching-focused leadership – Work under the Head of Client Services, who is committed to your development and success.

What You'll Be Doing:

  • Handling inbound customer calls and emails with urgency, empathy, and professionalism.
  • Answering policy questions and helping customers feel confident about their life insurance decisions.
  • Supporting customers through difficult conversations with compassion – including those who have lost loved ones.
  • Providing accurate, helpful information while following clear scripted conversations.
  • Keeping detailed records of customer interactions to ensure continuity of care.
  • Working towards team KPIs including answering 90% of calls within 20 seconds.
  • Participating in ongoing training to stay across products and compliance standards.
  • Contributing to the company's supportive team culture where everyone is valued.

What We're Looking For:

  • Genuine passion for customer service – You find fulfilment in helping people during important moments.
  • Clear English communication skills – You can articulate complex information clearly and effectively.
  • Emotional resilience – You can handle sensitive, emotionally challenging conversations with grace and empathy.
  • Contact centre experience highly desirable – Phone-based customer service background is a strong advantage.
  • Australian resident with valid work rights – Visa holders cannot be considered at this time.
  • A team player – You thrive in collaborative environments and want to be part of a tight-knit, supportive culture.

Important Note: Life insurance experience is beneficial but not essential – we value genuine customer service passion above all. However, be aware that past trauma may make some aspects of this role challenging.

The Details:

  • Pay: $71,000 base + super
  • Training: up to 4 weeks of incredible training
  • Work Arrangement: On site to begin with and then moving to hybrid (1 day WFH)

Join an Australian life insurance company with a genuinely supportive culture built on family values and community involvement. We're not just colleagues – we're a team that cares about each other.

  • Monday and Wednesday 10am company-wide huddles – Stay connected with leadership and the broader team
  • Regular team celebrations – Lunches, EOFY parties, birthday celebrations, and team activities
  • Comprehensive employee benefits – Access to Sonder EAP for you, friends, and family; easy access to nurses for health support; novated lease options
  • Leadership that cares – Work with the team who have built strong, lasting relationships and genuinely invest in their people
  • A culture of recognition – Your contributions are noticed, valued, and celebrated

Ready to Make a Difference?

If you're someone who wants to help people during life's most important moments and thrive in a supportive, team-oriented environment, we'd love to hear from you!

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Customer Service Consultant • Sydney, New South Wales, AU

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