Partner Success Manager

Job Description

Shape the Future of Partner Success

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Join Pax8 as a Partner Success Manager and play a pivotal role in building our Partner Success function across APAC . This is more than a job - it's an opportunity to influence how we support our most strategic partners, working at the heart of innovation as Pax8 continues its journey into AI-powered solutions. You'll grow alongside new technology, shaping smarter, more predictive partner experiences from day one.

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Why This Role Stands Out

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This is a rare chance to join a brand-new function at Pax8 - giving you the opportunity to define best practices, influence strategy, and leave a lasting legacy. You'll work closely with high-value partners, elevate their experience, and directly impact retention and growth in a fast-scaling region.

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At Pax8, we believe in building meaningful relationships, not just transactions. Learn more about who we are and what drives us at Pax8 and discover how we're reshaping the cloud marketplace.

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What You'll Be Doing

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Champion Partner Success - Act as a trusted advisor, anticipating partner needs and proactively driving satisfaction, retention, and advocacy
Drive Strategic Outcomes - Guide partners to maximise the value of Pax8 through tailored insights, best practices, and enablement
Lead Through Collaboration - Work cross-functionally with Sales, Support, Operations, and Vendor teams to deliver seamless outcomes
Own Complex Challenges - Identify risk signals early and coordinate swift resolution of escalations and operational challenges
Support Major Initiatives - Play a key role in onboarding, migration, and strategic programmes for high-value partners
Leverage Data & Insights - Use partner health metrics to prioritise actions, improve engagement, and inform business strategy

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The Impact You'll Make

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You'll be at the forefront of improving partner experience in APAC - strengthening relationships, reducing churn, and enabling long-term growth. Your work will directly influence how Pax8 serves its most important partners while helping establish a world-class Partner Success capability in the region.

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What You'll Bring

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️ Proven experience in Partner Success, Customer Success, Account Management or similar customer-facing roles
\n ️ Strong relationship-building skills with the ability to influence and collaborate across multiple stakeholders
\n ️ Demonstrated ability to solve complex problems and navigate ambiguity with confidence
\n ️ Experience working within SaaS, cloud, channel or MSP ecosystems
\n ️ Data-driven mindset, able to translate insights into action and measurable outcomes
\n ️ A proactive, partner-first approach with strong communication and ownership

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Trust & Hiring

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At Pax8, we care deeply about building genuine, trust based relationships - starting with how we hire.

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To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about - we're excited to meet you.

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We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.

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Inclusivity

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We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must have the right to work in the country where you are applying.

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Benefits

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Benefits will vary depending on the location of the successful candidate, with competitive packages tailored to each country including health, wellbeing, and financial support offerings designed to help you thrive.

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Your Growth at Pax8

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There's extensive room for a talented individual to grow at pace - whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive - and full visibility of what it takes to reach your next level.

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About Pax8

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Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

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Background Checks

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As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.

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️ Equal Opportunities

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Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: