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You'll be the main point of contact for our dental practices, assisting them with enquiries and helping ensure their laboratory work is managed smoothly from start to finish. We have multiple positions available
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Key responsibilities
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Answering phone calls, emails and general customer enquiries
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Liaising with dentists, dental practices and their teams regarding laboratory work
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Assisting customers with questions about cases, products, turnaround times and lab procedures
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Following up on cases and keeping customers updated on progress
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Assisting customers with case requirements, including identifying and resolving any issues or missing information
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Coordinating with technicians to ensure customer requests and case requirements are clearly communicated
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Managing customer concerns and helping find practical solutions
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Providing updates on case status, delivery and turnaround times
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Entering and updating case information accurately in our laboratory systems
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Building and maintaining positive relationships with our dental practice clients
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About you
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Friendly, approachable and professional
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Confident communicating with customers over the phone and via email
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Highly organised and able to manage multiple enquiries and cases at once
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Detail-oriented, with a strong focus on accuracy
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A confident problem solver who enjoys helping people
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Comfortable working in a fast-paced team environment
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Reliable, proactive and willing to learn
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Experienced in customer service, administration or the dental industry (preferred but not essential)
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About us
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You'll be joining a supportive team within a growing dental laboratory where customer service and quality workmanship are at the heart of what we do. We provide team growth.
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Customer Service Officer • Sydney, NSW, AU
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