As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We’vebeen serving our local communities for over 100 years, with market-leading products,servicesand technology.
What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS meansyou’llpositivelyimpactour customers’lives, andbe there for them when they need us.
As the Customer Banking Specialist in ourKew Branchyou’ll:
Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
Support customers with enquiries, maintenance on accounts andprocess applications for credit products
Complete Financial Health Checks to assess customers’ financial needs andidentifyany changes
Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture
Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
Excellent communication skills & the ability to articulate financial terms ina clear way
The ability to ask the right questions, find solutions, act withintegrityand place the customer at the centre of everything you do
Ability to work in a busy,commercialand driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
Aboriginal &/or Torres Strait Islander people encouraged to apply
Advertising End Date: 21/09/2026
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Full Time Customer Banking Specialist - Kew • Melbourne, AU
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