Field Service Technician (SwarmFarm Robotics)

Field Service Technician (SwarmFarm Robotics)

TRG (Tenth Revolution Group) is proud to be partnering exclusively with SwarmFarm Robotics, a pioneer in autonomous agriculture technology. We're helping them grow their team with a capable and proactive Field Service Technician who wants to be part of an innovative, high-impact organisation shaping the future of farming.

Location: Open to candidates based anywhere across Griffith, Parkes, Condobolin, Wagga Wagga and the broader Riverina, with Griffith being the ideal location.

Ideal background: Diesel Mechanic, Mobile Plant Mechanic, Heavy Vehicle Mechanic or Automotive Mechanic.

PURPOSE
As a Field Service Technician at SwarmFarm Robotics, you will be at the forefront of ensuring customer satisfaction and driving long term success with autonomous farming equipment. This is a hands on role that performs diagnostics and repair/maintenance on SwarmBot robots. It also encompasses customer engagement and liaising with the engineering team.

SKILLS, EXPERIENCE & QUALIFICATIONS

Experience, Education and/or Knowledge

• Practical experience in a trade or agricultural role is required
• A trade qualification is highly regarded
• Proven experience in customer relationship management, preferably in agriculture
• Demonstrated ability to diagnose, repair and document low voltage electrical faults

Skills & Attributes

• A passion for agricultural machinery and all things mechanical and electrical.
• Strong problem solving, conflict resolution and organisational skills, with a high level of attention to detail.
• Self-motivated with excellent time management skills, with flexibility to travel as required.
• Strong communication skills and able to build rapport with farmers and staff.
• Strong experience in Hydraulic electrical and mechanical repair.
• Demonstrated Intermediate computer skills.

KEY RESPONSIBILITIES

Customer Service and Support

• Travel to customers to diagnose, repair and maintain all systems on SwarmFarm robots.
• Diagnose electrical, hydraulic and mechanical systems.
• Provide "over the phone" diagnostics and first line support for hardware issues in the field.
• Provide remote support after hours service when scheduled on call for support.
• Support customers with hands-on training to ensure they can confidently operate and care for their robots as required.
• Log and manage time and jobs through our ticketing and job record system, keeping records clear and up to date.
• Build customer relationships by assisting with commissioning and delivery of new machines to avoid delivery delays, ensuring customer satisfaction.
• Assist with training and support to help customers succeed with our technology.

Equipment and Professional Standards

• Maintain vehicles, tools, and equipment in excellent condition.
• Ensure parts are in good condition, accurately accounted for and reported onto job records.
• Maintain professionalism and uphold SwarmFarm values when interacting with customers and partners.
• Accurately report and document all field service activities:
  • Time Sheets
  • Job Records
  • Customer feedback
  • Fault reports
  • Engineering change requests
  • Overall machine condition
  • Documentation of Learnings and process improvements

Other Responsibilities

• Promote company products and services. Assist sales with information as required.
• Assist on Field Days and lead generation.

Field Service Technician

TRG (Tenth Revolution Group) is proud to be partnering exclusively with SwarmFarm Robotics, a pioneer in autonomous agriculture technology. We're helping them grow their team with a capable and proactive Field Service Technician who wants to be part of an innovative, high-impact organisation shaping the future of farming.

Location: Open to candidates based anywhere across Griffith, Parkes, Condobolin, Wagga Wagga and the broader Riverina, with Griffith being the ideal location.

Ideal background: Diesel Mechanic, Mobile Plant Mechanic, Heavy Vehicle Mechanic or Automotive Mechanic.

PURPOSE
As a Field Service Technician at SwarmFarm Robotics, you will be at the forefront of ensuring customer satisfaction and driving long term success with autonomous farming equipment. This is a hands on role that performs diagnostics and repair/maintenance on SwarmBot robots. It also encompasses customer engagement and liaising with the engineering team.

SKILLS, EXPERIENCE & QUALIFICATIONS

Experience, Education and/or Knowledge

• Practical experience in a trade or agricultural role is required
• A trade qualification is highly regarded
• Proven experience in customer relationship management, preferably in agriculture
• Demonstrated ability to diagnose, repair and document low voltage electrical faults

Skills & Attributes

• A passion for agricultural machinery and all things mechanical and electrical.
• Strong problem solving, conflict resolution and organisational skills, with a high level of attention to detail.
• Self-motivated with excellent time management skills, with flexibility to travel as required.
• Strong communication skills and able to build rapport with farmers and staff.
• Strong experience in Hydraulic electrical and mechanical repair.
• Demonstrated Intermediate computer skills.

KEY RESPONSIBILITIES

Customer Service and Support

• Travel to customers to diagnose, repair and maintain all systems on SwarmFarm robots.
• Diagnose electrical, hydraulic and mechanical systems.
• Provide "over the phone" diagnostics and first line support for hardware issues in the field.
• Provide remote support after hours service when scheduled on call for support.
• Support customers with hands-on training to ensure they can confidently operate and care for their robots as required.
• Log and manage time and jobs through our ticketing and job record system, keeping records clear and up to date.
• Build customer relationships by assisting with commissioning and delivery of new machines to avoid delivery delays, ensuring customer satisfaction.
• Assist with training and support to help customers succeed with our technology.

Equipment and Professional Standards

• Maintain vehicles, tools, and equipment in excellent condition.
• Ensure parts are in good condition, accurately accounted for and reported onto job records.
• Maintain professionalism and uphold SwarmFarm values when interacting with customers and partners.
• Accurately report and document all field service activities:
  • Time Sheets
  • Job Records
  • Customer feedback
  • Fault reports
  • Engineering change requests
  • Overall machine condition
  • Documentation of Learnings and process improvements

Other Responsibilities

• Promote company products and services. Assist sales with information as required.
• Assist on Field Days and lead generation.

Why SwarmFarm?

SwarmFarm is driven by three core values that shape its culture and way of working:

It Matters - Meaningful work that supports farmers and drives a more sustainable agricultural future.
Get It Done - A solutions-focused mindset and commitment to delivering quality outcomes.
We Win Together - A highly collaborative team where success is shared across customers, partners, and colleagues.

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