You will lead the Service Departments across both Dandenong and Ringwood locations, taking responsibility for driving labour sales, gross profit and Service Department profitability. The role is predominantly based at Dandenong, where you will also be hands-on in the Service Advisor function. You will be required to regularly travel to Ringwood to lead the team, drive performance and ensure both dealerships operate to the same high standards. This is a leadership role, but you won't be sitting in an office watching the workshop. You need to be comfortable moving between leading the business and working directly with customers.
Driving labour sales, gross profit and Service Department profitability
Maximising technician productivity, efficiency and workshop utilisation
Managing workshop capacity, bookings and daily workflow
Leading, coaching and holding technicians and service staff accountable
Monitoring KPIs and taking action when performance is below target
Improving customer retention and the overall service experience
Managing warranty performance, quality control and manufacturer standards
Working closely with Parts and Sales to maximise every customer opportunity
Controlling costs and improving departmental performance
Resolving customer issues quickly and professionally
Experienced Service Manager, Workshop Manager or senior Service Advisor with a proven record of improving dealership performance
Understanding of workshop KPIs and how to improve them
Knowledge of technician productivity and efficiency
Understanding of labour sales and gross profit
Knowledge of workshop utilisation and capacity management
Understanding of customer retention
Knowledge of warranty and manufacturer requirements
Ability to lead a team and hold people accountable
Motorcycle experience is highly regarded, but exceptional candidates from a high-performing automotive dealership environment are equally welcome
Commercially driven, decisive and prepared to take ownership
Joe Rascal is a performance-focused motorcycle group with a strong racing mindset and a growing business across motorcycles, service, parts, accessories and lifestyle. If you are looking for a role where you can lead two Service Departments, influence results and be accountable for real business performance, this is the opportunity.
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Service Manager - Harley Davidson • Melbourne, AU
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