At Fisher & Paykel Healthcare, we fully understand the life-changing impact that can result from delivering inspired and world-leading healthcare solutions.
After all, we changed the way the world delivers respiratory humidification to critically ill patients in hospital. Today, through an unrivalled commitment to innovation; to doing the right thing; and doing what is best for the patient, we continue to inspire world-leading healthcare solutions.
We are seeking a Customer Care Supervisor based in our head office in Melbourne. This is an exciting opportunity for a customer-focused and proactive team member to lead our Customer Care function while supporting the continued growth and success of our business. Reporting to the Customer Service Manager, you will be responsible for fostering a positive team culture, developing team capability, and ensuring the delivery of exceptional customer service across all customer care activities.
As Customer Care Supervisor, you will oversee the end-to-end customer care process, including customer enquiries, product complaints, claims, returns, credits and reporting activities. You will lead and support a team member, manage stakeholder communications, coordinate with internal departments and external partners, and ensure customer issues are resolved accurately, efficiently, and within required timeframes. A strong focus on relationship building, continuous improvement, and maintaining the highest standards of customer service will be key to your success.
The ideal candidate will demonstrate strong leadership capability, excellent communication skills, and a commitment to our values.
If you are passionate about delivering outstanding customer experiences and are looking for an opportunity to lead and develop a high-performing team, we encourage you to apply.
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Customer Care Supervisor • Melbourne, AU
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