Care Partner - Home & Community Services

• Location - Port Macquarie
• Permanent Full-time role
• Pay rate – $48 per hour + superannuation +Km reimbursement
• Up to $18,550 tax free with salary packaging

Exciting things are happening at Catholic Healthcare! We have been caring for people for more than 30 years and have grown to employ over 6,000 caring employees. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities. At Catholic Healthcare we prioritise developing meaningful relationships with our clients. We want our clients and families feeling they are seen, heard and known.

We are seeking an experienced and values driven Care Partner to join our Home & Community team at Port Macquarie.

This is a highly autonomous position, ideal for someone who is self-driven, resourceful, and comfortable working independently.

The successful candidate will be confident in building local networks, driving community engagement, and managing priorities with limited on-site support

Day-to-day role looks like:

• Providing high-quality care management to support client independence, preferences whilst educating clients and their families on program guidelines, inclusions, exclusions and possible financial contributions
• Identifyingclient care needs, requirements and setting client service expectations within budget guidelines
• Undertaking relationship-centred care planning in accordance with CHL model of care and maintaining care plans that clearly link goals, risks, interventions and services
• Completing comprehensive care reviews, screeningtoolsand risk assessments promptly and accurately to identifyrequired services and referrals needed
• Managing new client sign-ups and onboarding across multiple programs, including Support at Home, CHSP, End of Life (EOL), AT-HM, and Restorative Care.
• Driving stakeholder engagement through presentations at local community events and the coordination of CHL-hosted events, both in person and online.
• Developing and maintaining strong local networks by attending community meetings, building referral pipelines, identifying business development opportunities, and collaborating with external providers.
• Acting as a trusted community liaison, strengthening CHL’s presence and fostering meaningful partnerships across the Port Macquarie region.
• Using screening,assessmentand risk dashboards to identifyhigh riskclients and prioritize timelyreviews
• Managing incidents and complaints within requiredtimeframes, resolving issues wherever possible at first contact.
• Initiating case conferencing to support hospital, rehab or respite discharge planning for wellbeing interventions, serviceadjustmentsand timelyreferrals
• Communicating and coordinating with members of the clinical, allied health and operational teams toidentifyclient care needs, plan interventions, and review outcomes of care
• Managing the implementation of service delivery to clientsin accordance withclient agreements and funding parameters whilst maintaininghigh levelsof customer satisfaction
• Completing accurate and timely documentation and record keeping of client details in the relevant Client Relationship & Management Systems.

To be successful in this role you’llneed:

• Strong stakeholder management skills and/or extensive case management experience.
• Minimum two years’ experience in Aged Care Industry within Home Care/Community services sector with strong understanding of case management and funding frameworks
• Strong time management andorganisationalskills with ability to prioritise
• Strongcustomer‑serviceorientation and ability to build rapport with diverse clients and supporters.
• Intermediate to advanced skills in use of information systems and software packages such as Microsoft Office
• Demonstrated skills in budgeting orfinancial management
• Current Driver's License and registered motor vehicle
• Experience in Sales/Marketing/Public speaking

What we can offer you

• Competitive hourly pay rate + Km reimbursement ($1.11 per km)
• Not-for-profit tax benefits so you pay less tax
• Fitness Passport discounted gym benefits
• Paid Parental leave
• Long Service leave after 5 years
• Additional week of leave for Enterprise Agreement shift workers
• 40+ Locations across NSW and QLD if you choose to move

A values-based organisation that welcomes applicants from all faiths and backgrounds

We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded.

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