Moderation Specialist, Trust & Safety Operations

Job Description

Brief info about Vinted \n

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
\n The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
\n Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position \n

We’re looking for a Moderation Specialist to join our Trust & Safety Operations team. In this role, you’ll review member cases and marketplace content, helping ensure that activity on Vinted follows our guidelines and internal standards.

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This role is best suited for someone with experience in customer support, content moderation, marketplace operations, or a similar role. You’ll review cases, make decisions based on guidelines, and help ensure a safe and trustworthy experience for our members.
\n What matters most is that you’re detail-oriented, comfortable working with clear procedures, able to make independent decisions, and open to continuous learning in a fast-changing environment.

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This role will commence on 19th October 2026 with a 5-week intensive training, for which you must be available throughout the training weeks.

In this position, you’ll \n

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• Review member cases and marketplace content in line with internal guidelines and quality standards.
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• Identify potentially risky, incorrect, or policy-breaking content and take appropriate action based on procedures.
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• Collaborate with customer support teams and help resolve member-related cases.
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• Follow and apply changing workflows, policies, and operational processes.
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• Continuously learn and adapt as processes, guidelines, and priorities are updated.
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• Work in a fast-paced, dynamic environment.
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• Manage daily workload effectively while meeting quality expectations.
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• Work on a shift-based schedule.
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• Be part of a collaborative team - asking for help, sharing insights, and supporting others.
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About you \n

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• Experience in customer support, content moderation, marketplace operations, or a similar role would be considered as an advantage.
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• Strong attention to detail and ability to spot inconsistencies or policy-related issues.
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• Able to follow procedures and make decisions based on guidelines.
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• Excellent written and spoken English.
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• Good time management skills and a strong sense of ownership.
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• Adaptable, open to feedback, and comfortable with changing priorities or processes.
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• Curious, willing to learn continuously, and able to quickly apply new information.
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• Able to work independently while knowing when to ask for support.Collaborative and willing to share knowledge with others.
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Work perks \n

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• The opportunity to benefit from our share options programme
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• 25 working days of holiday
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• Access to all the tools & tech needed for work
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• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
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• Private health insurance
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• Confidential Employee Assistance Program (EAP) for you and your family
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• Frequent team-building events
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• A personal monthly budget for shopping on Vinted
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• A dog-friendly office
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• In Vilnius office: gym & in-house meals at friendly prices
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• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast
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Working at Vinted Workation policy \n

Better balance holidays with workdays by working remotely! Up to 90 days per year in the EU, of these, 21 days can be spent globally. For non-EU citizens, it's 21 days worldwide. This can be combined with time off for vacation or personal time.

Individual learning budget \n

Each year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development.

Hybrid work \n

Our hybrid model, with 2 recommended office days a week, gives you and your team the flexibility to decide if and when you want to work from home, and when to catch up in person.

Equal opportunity \n

We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway – you might still be the perfect match!

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The gross monthly salary range for this position is: €1.492—€2.017 EUR

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