NOC (Network Operation Centre) Engineer

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Job Title: NOC Engineer

Role Overview:

Job Summary

We are seeking a proactive and technically skilled NOC Engineer to join our Network Operations Centre team. The successful candidate will be responsible for monitoring, troubleshooting, and supporting enterprise network infrastructure with a strong focus on SD-WAN, Cisco, and Juniper technologies. The role involves ensuring high network availability, incident management, performance optimization, and support of critical business operations in a 24x7 environment.

AtHCLTechAustralia,wevaluetheuniqueperspectiveandcontributionsofallindividualandweactivelyencourageapplicationsfromAboriginalandTorresStraitIslanderpeopletoapplyforthisrole.

Key Responsibilities:

• Monitor and maintain enterprise network infrastructure across LAN, WAN, SD-WAN, and Internet environments.

• Provide Level 1/Level 2 support for network incidents, service requests, and escalations.

• Troubleshoot network connectivity, routing, switching, and performance-related issues.

• Support and manage Cisco and Juniper routers, switches, firewalls, and SD-WAN solutions.

• Perform fault isolation, root cause analysis, and implement corrective actions.

• Respond to network alarms generated by monitoring tools and ensure timely resolution.

• Coordinate with vendors, service providers, and internal technical teams for issue resolution.

• Execute network changes, maintenance activities, and upgrades following change management processes.

• Create and maintain network documentation, SOPs, incident reports, and operational runbooks.

• Monitor network capacity, utilization, and performance to proactively identify risks.

• Participate in 24x7 shift rotations, including on-call support when required.

• Ensure compliance with security, operational, and ITIL best practices.

Required Skills & Experience:

Technical Skills:

• Strong knowledge of SD-WAN technologies (Cisco Viptela, Meraki, Versa, Fortinet SD-WAN, or similar).

• Hands-on experience with Cisco networking technologies:

  • Routing & Switching

  • BGP, OSPF, EIGRP

  • MPLS

  • VLANs, STP, HSRP/VRRP

  • Cisco Catalyst and Nexus platforms

• Hands-on experience with Juniper devices:

  • JunOS Operating System

  • Juniper SRX Firewalls

  • MX and EX Series devices

  • Routing protocols (BGP, OSPF)

• Strong understanding of TCP/IP, DNS, DHCP, VPN, QoS, NAT, and network security concepts.

• Experience with network monitoring tools such as SolarWinds, PRTG, LogicMonitor, Nagios, or similar.

• Familiarity with ITSM tools such as ServiceNow, Remedy, or Jira.

Equality&OpportunityforAll

Representing165nationalitiesacrosstheglobe,weprideourselvesonbeinganequalopportunityemployer,committedtoprovidingequalemploymentopportunitiestoallapplicantsandemployeesregardlessofrace,religion,sex,color,age,nationalorigin,pregnancy,sexualorientation,physicaldisabilityorgeneticinformation,militaryorveteranstatus,AboriginalandTorresStraitIslanderpeopleoranyotherprotectedclassification,inaccordancewithfederal,state,and/orlocallaw.

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