Resort Administration Manager

Job Description

Resort Manager | Elimbah

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GemLife is one of Australia's fastest-growing developers of award-winning luxury over-50s lifestyle resorts. Renowned for exceptional quality, innovative design, and vibrant communities, we create environments where homeowners can truly thrive.

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We are currently seeking a passionate and community-focused Resort Manager to join our team at our new Elimbah facility - establish yourself from the start!

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Reporting to the Regional Resort Manager, you will play a pivotal role in the day-to-day operations of your resort, ensuring exceptional homeowner experiences, fostering a welcoming community environment, and supporting the delivery of operational excellence.

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This is an exciting opportunity for a proactive leader who enjoys building relationships, solving problems, and creating positive experiences for homeowners every day.

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About The Role

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• Oversee the day-to-day operations of the resort, ensuring a seamless and exceptional homeowner experience
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• Maintain a visible and approachable presence within the community, building strong relationships with homeowners and addressing enquiries promptly and professionally
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• Ensure the accuracy and integrity of homeowner records, operational data, and reporting systems
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• Manage procurement processes, including raising, issuing, and tracking purchase orders in line with operational requirements
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• Establish and maintain organised digital filing systems that support efficient resort operations
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• Maintain accurate registers, compliance records, and resort documentation
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• Work closely with the Regional Resort Manager to ensure operational goals and service standards are achieved
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• Foster a positive, engaged, and vibrant community environment
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About You

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• Highly organised with exceptional attention to detail and a commitment to accuracy
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• Comfortable managing competing priorities in a dynamic and fast-paced environment
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• Strong systems capability, including proficiency in Microsoft Excel, Word, and Outlook, with experience maintaining data and reporting registers
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• Able to effectively prioritise competing demands and meet deadlines
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• A confident and professional communicator who can build trusted relationships with homeowners, contractors, and stakeholders
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• Proactive, solutions-focused, and willing to take ownership of outcomes
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• Previous experience in resort management, village management, property, hospitality, facilities management, administration, or a similar environment
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• Hold a current driver's licence
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Why Join GemLife?

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• Join one of Australia's leading and fastest-growing over-50s lifestyle resort developers
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• Be part of a supportive, friendly, and collaborative team
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• Work in a beautiful resort environment and vibrant community
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• Make a meaningful impact on the homeowner experience each day
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• Competitive salary package aligned with your skills and experience
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• Ongoing career development and progression opportunities
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• Working at a certified Great Place to Work®
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At GemLife, we're more than a developer - we're a community. If you're passionate about delivering exceptional service, building strong relationships, and creating positive experiences for homeowners, we'd love to hear from you.

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Applications are accepted only from Australian Citizens, Residents, or candidates with full Australian work rights; sponsorship is unavailable.