Account Manager

Build Client Relationships. NegotiateOutcomes. Develop Expertise in a Specialist Industry.

At NCI, our people are at the heart of everything we do.

We help businesses protect their profits, minimise risk, and grow with confidence. With almost 200 employees across Australia, New Zealand and Asia, we've built a reputation for delivering exceptional service while creating a workplace where people genuinely enjoy coming to work.

We're collaborative, supportive, and focused on helping our people build rewarding long-term careers.

About the Opportunity

We're looking for an enthusiastic and customer focused Account Manager to join our Credit Limits team in Adelaide.

This opportunity has become available due to an internal transfer, highlighting the career development opportunities available at NCI.

In this role, you'll manage your ownportfolio of clients, acting as their trusted point of contact and advocatewith insurers. You'll work closely with clients, underwriters, and colleaguesto ensure credit limit requests are progressed efficiently and achieve the bestpossible outcomes.

You will be responsible for building strongstakeholder relationships, managing competing priorities, and delivering a highstandard of client service in a fast-paced environment.

Key Responsibilities

Day to day, your responsibilities will include:

• Managing a portfolio of clients and their credit limit requests.
• Liaising with insurers on behalf of clients.
• Negotiating credit limit outcomes and advocating for client needs.
• Providing timely updates and clear communication to clients.
• Following up outstanding requests and ensuring matters progress efficiently.
• Preparing and sending weekly client updates.
• Identifying and resolving issues proactively.
• Maintaining accurate records and data within internal systems.
• Supporting colleagues and contributing to team success.

About You

You'll enjoy building relationships, thrive in a team environment, and take pride in providing exceptional service.

We're interested in people who have:

• Experience in customer-facing, high-volume environments.
• Strong attention to detail and organisational skills.
• The ability to manage competing priorities and multitask effectively.
• A positive, proactive and solutions-focused mindset.
• An interest in financial services, insurance, credit, banking or a related industry.
• The confidence to engage with a diverse range of stakeholders.

You don't need to have experience in trade credit insurance. If you can demonstrate that you are customer-focussed, can work in a fast paced environment, use systems effectively and talk confidently to customers then we will teach you the rest! Perhaps you have come from a call centre or banking environment. These skills will be transferable.

Why Join NCI?

At NCI, we're committed to helping our people thrive both professionally and personally.

Our benefits include:

• Hybrid working arrangements. (2 days per week WFH after training).
• Additional leave benefits. (Up to 27 paid leave days per year).
• Paid parental leave.
• Volunteer leave days.
• Career development and progression opportunities.
• Regular team events and celebrations.
• Supportive leaders who genuinely care about their people.
• Many of our employees build long-term careers with us because of the opportunities, support, and culture we provide.

Location / Hours

This is a permanent full-time position based in our Adelaide CBD office. We are looking for someone who can work from 9.30am - 6pm to support our WA & Asian based clients.

While most client interactions occur via phone and email, there may be occasional face-to-face meetings, networking events, and an interstate team visit each year.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

NCI was established in 1985 as a specialist trade credit insurance broker. Our business has grown steadily to become the leading trade credit insurance broker throughout Australia, New Zealand and Asia.

Over the years, we realised that while our product was ultimately trade credit insurance, our business was actually about protecting our client’s profitability. While credit insurance is the ultimate safeguard against bad debts, better business practices in trade credit management can also help to improve profitability on a day to day basis. We have therefore developed a complete range of trade credit services for our clients.

Source: This is an extract from the company’s own website.

NCI was established in 1985 as a specialist trade credit insurance broker. Our business has grown steadily to become the leading trade credit insurance broker throughout Australia, New Zealand and Asia.

Over the years, we realised that while our product was ultimately trade credit insurance, our business was actually about protecting our client’s profitability. While credit insurance is the ultimate safeguard against bad debts, better business practices in trade credit management can also help to improve profitability on a day to day basis. We have therefore developed a complete range of trade credit services for our clients.

Source: This is an extract from the company’s own website.

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