Are you exceptional at running a front office and book scheduling?
Dental Design Co (DDC) is looking for an experienced dental front-office professional to take ownership of patient flow and appointment book optimisation in our growing Epping practice.
This is more than a standard dental receptionist position. You’ll own a front desk, answering and making calls, taking payments, checking patients in and out, and supporting the team but with real ownership of the appointment book woven through it all.
We're looking for someone who understands that a great appointment book doesn't happen by accident. You notice gaps before they become a problem. You see a cancellation and immediately start thinking about the patients who could appropriately benefit from that time. You understand recalls, rebooking, short-notice opportunities, failed-to-attend recovery and unscheduled treatment, all while delivering an exceptional patient experience.
Protect and optimise our appointment books while helping every patient receive the care and experience they deserve.
You’ll work closely with our front desk team, clinicians, Client Experience Manager (CEM), Treatment Coordinator and management thinking well beyond today's book.
TODAY. What needs protecting? What has cancelled or failed to attend? Where are the risks, and what can appropriately be filled?
THE NEXT 7 DAYS. Where are the gaps? Which books need attention? Who needs following up? What can we solve now?
THE NEXT 4 WEEKS. Are our books healthy? Are patients being retained? Are recalls being worked? Where is future capacity becoming weak?
Ideally you already have dental reception or front-office experience and understand busy, multi-clinician books. But experience alone isn't enough.
We want someone who:
This is a performance-focused role.
We look at outcomes, not activity: book utilisation, rebooking and retention, cancellation and failed-to-attend recovery, recall connections, unscheduled treatment booked, and forward-book health.
Book optimisation does not mean filling appointments at any cost. Every appointment is a person trusting us with their care. Our objective is simple:
Right patient. Right clinician. Right appointment. Right time.
At DDC, People First means the patient comes before the procedure — and that we look after each other, too. Our five values:
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Dental Receptionist & Book Optimisation Coordinator (Patient Experiance) • Melbourne, AU
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