Talent.com
Talent International
APS4 Participant Support OfficerTalent International • Parramatta, AU
APS4 Participant Support Officer

APS4 Participant Support Officer

Talent International • Parramatta, AU
5 days ago
Job description

Talent International is currently recruiting for an APS4 Participant Support Officer to work for one of our Federal Government clients at Parramatta/Newcastle/Campbelltown/Wollongong. The position is a contract role till end of Dec with the possibility of extension. The role pays $43.82 per hour + Super.

7.6 hours per day and 38 hours per week

The Role

As an APS4 Participant Support Officer, you will review participant information, update internal systems, manage allocated workflows and respond to enquiries. You will also contact participants and providers, complete assessments and resolve moderately complex matters in accordance with relevant legislation, policies and operational guidelines.

Key Responsibilities

  • Conduct desktop reviews and accurately transfer information into internal systems and web-based forms.
  • Respond to enquiries where clear guidance or standard scripts may not always be available.
  • Manage an allocated workload using established team processes.
  • Make outbound calls to participants, providers and other stakeholders.
  • Undertake suitability assessments for entry into and exit from specialist planning streams.
  • Manage and resolve participant matters in accordance with legislation, policies and operational guidelines.
  • Escalate complex planning matters to senior team members or other service-delivery teams.
  • Analyse workflows and recommend improvements to work allocation.
  • Support project activities, including research, analysis, project planning and regular reporting.
  • Work collaboratively and contribute to process improvements and team activities.
  • Provide practical guidance and on-the-job support to colleagues.

Required Skills and Experience

  • Strong communication and stakeholder-engagement skills.
  • Demonstrated administrative, customer service or case-management experience.
  • Ability to manage competing priorities and meet deadlines.
  • Experience applying legislation, policies and procedures to resolve issues.
  • Ability to accurately review, enter and maintain information across computer systems.
  • Calm and professional approach when managing risks or difficult situations.
  • Sound judgement and the ability to identify when matters require escalation.
  • Ability to deliver administrative, operational and analytical outcomes under general direction.
  • Willingness to support colleagues and contribute positively to a team environment.
  • Strong problem-solving and issue-resolution skills.
  • Experience communicating with internal and external stakeholders.
  • Understanding of government participant services and operational environments.
  • Knowledge of confidentiality, privacy and the appropriate handling of sensitive information.
  • Understanding of participant or customer service journeys.
  • Proficiency in Microsoft Office and government business systems.

#J-18808-Ljbffr

Create a job alert for this search

APS4 Participant Support Officer • Parramatta, AU

Similar jobs

Occupational Therapist - HealthcareLink Support

HealthcareLink SupportCroydon Park, NSW, AU

Occupational Therapist – Croydon Park, NSW.Up to $120K + Super + Bonus + Travel Allowance + KM Reimbursement + Ongoing Professional Development.A well-established and respected Allied Health organi... Show more

Other (Administration & Office Support) - HealthcareLink

HealthcareLinkGranville, NSW, AU

Located approximately 20km west of Sydney’s CBD in the culturally vibrant suburb of Granville, this specialized private day surgery facility focuses on high-quality endoscopy services across two mo... Show more

Disability Support Worker NDIS | All NSW | Casual

Khalia CareBankstown, NSW, AU

Khalia Care Staffing Solutions.Continuous Training Opportunities.Khalia Care operates as a staffing solutions provider.Workers placed through us will be engaged to support NDIS participants via ou... Show more

Disability Support Worker - Kinder Souls

Kinder SoulsPadstow, NSW, AU

Kinder Souls is a registered NDIS provider, helping kids with autism to overcome barriers to enjoy life and thrive.We are looking for energetic, fast-learning individuals to join our team of dynami... Show more

Support Worker - Community - Marsfield

Claro Aged Care and Disability ServicesMarsfield, NSW, AU

Provide person-centered complex care for people with physical disabilities.About Claro Disability Services:.At Claro, we help people with complex needs live more independent and confident lives.We ... Show more

Customer Service Officer

Core TalentWetherill Park, NSW, AU

Our client is seeking an organised and customer-focused.Customer Service Administrator.This is a fantastic opportunity to join a well-established global business offering long-term career stability... Show more

Promotions Host - Mounties Group

Mounties GroupMount Pritchard, NSW, AU

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty.We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members... Show more

Disability Support Worker - Care Aust

Care AustBaulkham Hills, NSW, AU

Female Disability Support Worker Required With Personal Car and WWCC.Social outings (20km round trip limit approved).Certificate III in Individual Support or Certificate IV in Disability Care.Docum... Show more

TECHNICAL SALES AND SUPPORT

Motion APACWetherill Park, NSW, AU

We are seeking a driven and technically capable.Technical Application Sales & Support.Successful candidates may be based at.Motion branch within NSW or VIC.National Manager – Technical Applicat... Show more

Outside School Hours Care Educator - Oakville

Camp AustraliaHawkesbury, NSW, AU

Are you passionate about making a difference in children’s lives? Camp Australia is looking for.As an educator with us, you'll be at the heart of all the fun and excitement, whether it's before sch... Show more

Assessing Support Officer

Auto & GeneralLidcombe, NSW, AU

As our new Assessing Support Officer, you will be responsible for administrative tasks and activities related to all components of the Motor Claim.You will play a vital part in ensuring a smooth an... Show more

Apply to Jaycar Caringbah

Jaycar ElectronicsCaringbah, NSW, AU

This vacancy is open for expressions of interest.Suitable candidates will be contacted as opportunities arise within our stores.Please note, only successful applicants will be contacted.You are an ... Show more

Sample Management Officer – Entry Level (Graduates Welcome to Apply)

EurofinsGirraween, NSW, AU

From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients ar... Show more

IT Helpdesk Support Officer | Minto, South - West Sydney

RedoxMinto, NSW, AU

Redox is a ASX listed, leading raw material and ingredients distributor with 23 staff locations throughout Australia, New Zealand, Asia and North America.We bring the best products from around the ... Show more

Regional Support Coordinator

MyIntegraCastle Hill, NSW, AU

At MyIntegra, our NDIS Support Coordinators assess needs and coordinate support for NDIS participants referred to MyIntegra for Support Coordination services.This role is remote, but the successful... Show more

Care Facilitator

BaptistCareStrathfield, NSW, AU

Care Facilitator - At Home Services.Are you passionate about making a difference in the lives of older Australians? Do you enjoy empowering people to live independently in their own homes? Do you w... Show more