Hotel Manager / Operations Manager
You will have genuine responsibility for the day-to-day operation of the hotel and will work closely with ownership to keep standards high, control costs and improve the way the business operates. This is a hands‑on hospitality management role where you will be involved in the operation — on the floor, working with staff, dealing with problems as they happen and making sure the venue is running properly.
Key responsibilities
Running the daily operation across the bar, restaurant/café, bottleshop, TAB and motel
Leading the team from the front and assisting on the floor when required
Preparing rosters and keeping labour costs under control
Recruiting, onboarding, training and supervising staff
Managing staff performance and addressing problems when standards are not being met
Maintaining strong customer service and presentation standards
Handling customer complaints and service recovery
Managing difficult or intoxicated patrons, refusals of service, incidents and patron bans
Ensuring RSA, liquor licensing and other day‑to‑day compliance requirements are followed
Managing tills, cash handling, stock ordering, stocktakes, wastage and stock variance
About you
Solid experience in licensed hospitality as a Hotel Manager, Venue Manager, Pub Manager, Operations Manager, or strong Assistant Manager or Duty Manager ready to step up
Strong staff leadership and supervisory skills
Experience with rostering and labour control
Experience with stock ordering, stocktakes and stock control
Good cash-handling and till-control experience
Confidence dealing with difficult or intoxicated patrons
The ability to manage staff performance fairly and directly
A good understanding of how labour, stock, wastage and gross margin affect profitability
Current RSA training meeting WA requirements
Current WA Unrestricted Approved Manager approval strongly preferred, or eligibility and willingness to obtain it before independently acting as the venue's Approved Manager
About us
The Dongara Hotel Motel is located on WA's Coral Coast and has been part of the local community since 1867. We are an independently owned hotel with a busy bar, restaurant and café, alfresco area, bottleshop, TAB and 28-room motel. Ownership will remain actively involved in the business and will continue to handle bookkeeping and accounting, tax and formal financial reporting, business financing, major capital expenditure, major contracts, and broader business strategy and major financial decisions.
Flexibility for an exceptional proven Hotel Manager
Accommodation and/or relocation assistance for the right person moving to Dongara
Genuine authority to run the day-to-day operation
Active, supportive ownership
Opportunity for a strong Operations Manager to progress into the full Hotel Manager role
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