Credit Support Officer

At Money3, we're passionate about helping everyday Australians access finance solutions that make a real difference. As part of the Solvar Group, we're a leading provider of consumer lending and vehicle finance products, focused on delivering exceptional customer experiences while maintaining responsible lending practices.

We are seeking a motivated and customer-focused Credit Support Officerto join our growing Credit team in Bundoora.

About Us

At Money3, we're passionate about helping everyday Australians access finance solutions that make a real difference. As part of the Solvar Group, we're a leading provider of consumer lending and vehicle finance products, focused on delivering exceptional customer experiences while maintaining responsible lending practices.

About the Role

As a Credit Support Officer, you'll provide operational and administrative support to our lending team, helping ensure loan applications are processed efficiently, and customers receive a seamless experience.

You'll work closely with internal stakeholders, and customers while managing a variety of administrative and customer-focused responsibilities.

What You'll Be Doing

• Processing and entering customer loan applications
• Preparing and managing loan documentation
• Supporting the credit assessment process
• Maintaining accurate customer records and databases
• Communicating with customers via phone and email
• Assisting with account maintenance and repayment enquiries
• Following up outstanding information and documentation
• Supporting reporting and operational functions within the team
• Delivering exceptional customer service and responding to enquiries professionally
• Contributing to a positive and collaborative team culture

What We're Looking For

You will be someone who enjoys working in a fast-paced environment, takes pride in accuracy, and thrives on helping customers.

Ideally, you'll have:

• Previous administration, customer service, banking, finance, lending, or operations experience
• Strong attention to detail and high levels of accuracy
• Excellent verbal and written communication skills
• Strong organisational and time management skills
• Confidence using multiple systems and Microsoft Office applications
• A proactive and positive attitude
• The ability to work both independently and as part of a team
• A strong customer-first mindset [Credit Sup...July 2020 | Word]

Why Join Money3?

• Competitive salary package
• Career development and progression opportunities within a growing ASX-listed group
• Supportive and collaborative team culture
• Ongoing training and professional development
• Modern Bundoora office with onsite parking
• Employee recognition and reward programs
• Be part of a business that genuinely values its people and customers

Money3is committed to a workplace where every voice is heard and valued. Join us and help shape a more inclusive future in financial services.

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