We’re looking for a high-calibre Sales Operations / Commercial Operations leader to bring structure, accountability, and execution discipline to a growing commercial function.
This is not a coordination role. This is a hands-on operator role where you will own the engine behind sales — ensuring tenders run clean, accounts transition seamlessly, and internal teams deliver on commitments without escalation.
The Role
Reporting to the Sales Director, you will take full ownership of the back-end commercial function, leading a small team while driving alignment across sales, product, procurement, warehouse, and finance.
You will:
Lead and develop the Sales Support team (3 direct reports)
Set clear priorities, lift capability, and create a high-accountability environment
Own end-to-end account management (back-end)
Contracts, pricing, rebates, onboarding/offboarding, and timelines
Drive tender and major opportunity execution
Ensure inputs are accurate, complete, and delivered on time across the business
Act as the central link across functions
Align teams and push for delivery — not just pass information along
Align stock and supply with sales commitments
Work closely with procurement and warehouse to prevent gaps or overstock
Build scalable processes and systems
Standardise workflows, remove inefficiencies, and reduce reliance on individuals
What Success Looks Like
Sales leadership is free from admin and internal chasing
Tenders are delivered on time, without last-minute pressure
Customer onboarding is smooth and frictionless
Internal teams are aligned before issues impact customers
The support function is proactive, accountable, and structured
About You
You are a commercial operator, not a task-taker.
Comfortable driving outcomes across senior stakeholders
Strong process mindset with commercial awareness
Able to challenge, influence, and hold teams accountable
Proactive, ownership-driven, and not reliant on direction
Why This Role
Opportunity to build and shape how the function operates
High-impact role with direct visibility to leadership
Fast-paced, commercially focused environment
Ideal for someone who wants to own outcomes, not just activity
Please Note: Only candidates with unrestricted rights to work in Australia will be considered for this position.
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Sales Operations Manager • Dandenong, AU
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