Internal Sales / Customer Service

Internal Sales & Customer Service Officer

Bitek Pty Ltd - Hume, ACT Branch

Full‑Time

About the Company

Bitek is a national leader in supplying TV, Security, AV and Data distribution solutions to trade and wholesale customers across Australia. We support installers, integrators, electricians, AV specialists, security professionals, and commercial partners with reliable products, technical guidance, and exceptional service.

We are seeking a motivated Internal Sales & Customer Service Officer to join our Hume branch.

About the Role

This role is perfect for someone who enjoys working with trade customers, thrives in a fast‑paced wholesale environment, and takes pride in delivering exceptional customer service.
You will be the first point of contact for customers—supporting them at the counter, on the phone, and via email—while processing orders, preparing quotes, answering product enquiries, and helping the branch run smoothly.

Key Responsibilities

Serve customers professionally across counter, phone, and email interactions

Process sales orders, returns, enquiries, and customer payments (cash/EFTPOS)

Prepare and follow up customer quotes promptly and accurately

Review and process backorders; liaise with suppliers and internal teams for fulfilment

Provide customers with pricing, availability, and general product information

Maintain a clean, organised, well‑stocked trade counter and showroom

Work closely with warehouse staff to ensure efficient order fulfilment

Assist with stocktakes and report any stock discrepancies

Maintain accurate customer records and contact details including CRM data

Support external sales representatives with quotes, order entry, and customer follow‑ups

Assist with overdue account follow‑up alongside accounts team

Raise purchase orders and receipt stock into the system when required

Proactively call new and prospective customers to secure new business and support branch growth

About You

You’re enthusiastic, organised, and genuinely enjoy helping customers. You communicate well, work effectively under pressure, and bring a positive attitude to a busy team environment.

Skills & Experience

Experience in internal sales, customer service, trade counter, wholesale or retail

Ability to process sales transactions accurately (cash/EFTPOS)

Familiarity with ERP or order‑entry systems (MYOB Advanced is a bonus)

Excellent communication and customer service skills

Strong attention to detail with accuracy in order processing

Able to multitask effectively in a fast‑paced environment

A team player with strong collaboration skills

Experience working with suppliers or raising purchase orders is beneficial

Why You’ll Love Working Here

Join a growing national brand

Work with leading products across security, AV, data and TV distribution

Supportive and friendly team culture

Long‑term career potential in a stable industry

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