Commercial Account Manager

Commercial Account Manager | Build Relationships. Drive Growth. Deliver Client Success.

Join Xeople

At Xeople, we're transforming the way organisations attract, engage and manage talent. We’re looking for a commercially driven Commercial Account Manager who thrives on building relationships, solving business challenges and delivering exceptional client experiences.

This is more than a sales role. You'll own the entire client journey—from the first conversation through implementation and into long-term partnership—helping clients maximise the value of the Xeople platform while driving sustainable revenue growth.

What You'll Be Doing

As a Commercial Account Manager, you'll be responsible for:

Win New Business

• Build and manage a strong pipeline of qualified opportunities.
• Identify and engage prospective clients through inbound and outbound activities.
• Conduct discovery sessions to understand business challenges and commercial objectives.
• Develop tailored solutions that demonstrate measurable business value.
• Present compelling software demonstrations and commercial proposals.
• Support negotiations and guide opportunities through to contract execution.

Lead a Seamless Client Journey

• Own the commercial handover from Sales to Operations.
• Ensure implementation teams receive clear client requirements and agreed commercial commitments.
• Stay engaged throughout onboarding to ensure a smooth, successful implementation.
• Act as the trusted commercial contact from day one.

Grow Strategic Client Relationships

• Build strong relationships with senior stakeholders.
• Conduct regular business reviews to identify new opportunities and evolving client needs.
• Monitor platform adoption and proactively address risks to client success.
• Deliver an outstanding client experience that drives loyalty and long-term partnerships.

Drive Account Growth

• Identify opportunities to expand client investment through additional products and services.
• Lead renewal conversations and commercial reviews.
• Develop strategic account plans that increase client lifetime value.

Be the Voice of the Client

• Capture client feedback and market insights.
• Work closely with Product and Marketing to influence future platform development.
• Share customer success stories and identify opportunities to improve the client experience.

What You'll Bring

You’ll be successful if you have:

THIS IS A SENIOR ROLE. EXTENSIVE SALES EXPERIENCE IS MANDATORY

• Experience in B2B SaaS, technology, software or solution sales.
• A consultative sales approach with strong commercial acumen.
• Proven success managing accounts and building long-term client relationships.
• Confidence presenting solutions to senior executives and decision-makers.
• Strong negotiation, communication and stakeholder management skills.
• Experience managing CRM systems and sales pipelines.

Where you will be

This role is hybrid, 3 days in office/ 2 WFH, based in our Seaford office on the sunny Mornington Peninsula. You will be expected in office all 3 days (with the exeption of client onsite visits, or trade show attendance).

A lucrative salary + commission and bonus scheme is on offer to the right candidate in line with industry experience and performance.

Highly Regarded

• HRTech, Recruitment Technology or Workforce Management experience.
• Considerable enterprise or mid-market sales experience.
• Experience working with recruitment agencies or workforce-intensive industries.

Why Join Xeople?

You’ll have the opportunity to influence the entire client lifecycle, work closely with executive leadership and play a key role in the continued growth of an innovative SaaS business. This role offers genuine ownership, meaningful client engagement and the opportunity to make a measurable commercial impact.

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