Intake & Admin Officer
Job Description
Job Description
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Help at Hand Support Services is a growing NDIS-registered provider committed to delivering high-quality, person-centred support services. We empower participants to achieve their goals, enhance independence, and live fulfilling lives within their communities.
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About the Role
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We are seeking an Intake & Administration Officer to be the first point of contact for participants, families, and stakeholders. This role is critical in ensuring a smooth onboarding process for new clients while providing essential administrative support to the team.
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Key Responsibilities
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- Manage new client enquiries via phone, email, and referrals \n
- Conduct intake assessments and gather required participant information \n
- Coordinate onboarding processes, including service agreements and documentation \n
- Maintain accurate records in client management systems (e.g., CRM etc) \n
- Liaise with participants, families, support coordinators, and internal staff \n
- Support scheduling and rostering where required \n
- Ensure compliance with NDIS standards and organisational policies \n
- Provide general administrative support to the team \n
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About You
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- Previous experience in an administration, intake or customer service (NDIS or healthcare preferred) is preferred however not mandatory. \n
- Knowledge and understanding of the NDIS framework and processes (Desirable) \n
- Excellent communication and interpersonal skills \n
- High attention to detail and organisational ability \n
- Ability to manage multiple tasks and prioritise effectively \n
- Proficiency in Microsoft Office and client management systems \n
- A compassionate and client-focused approach \n
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Requirements
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- NDIS Worker Screening Check (or willingness to obtain) \n
- Working With Children Check (if applicable) \n
- Current Police Check \n
- Full working rights in Australia \n
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What We Offer
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- Supportive and collaborative team environment \n
- Opportunities for professional development and growth \n
- Meaningful work making a real difference in people's lives \n
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Job summaryIntake & Admin Officer manages NDIS enquiries, onboarding, records, and coordination, ensuring a smooth, client-focused experience.