Store Manager | Full Time | George St
Job Description
WHAT YOU'LL DO
\n As aStore Manager,you'lloversee the entire customer experience, ensuring high visual and commercial standards that align with global strategies and your store's local context. Acting in line with our values,you'lldrive both your success and the company's success.
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You will:
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Lead your store team to deliver an outstanding customer experience while promoting and selling our products.
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Stay informed about your store's strengths, opportunities, and competitors, with a strong understanding of the local market and customer needs.
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Analyse sales performance, set goals, and create plans to optimizeresults, profits, and stock levels.
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Manage scheduling and store maintenance efficiently, aligning with sales budgets and commercial priorities.
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Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
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Stay updated on fashion trends, customer preferences, and competitors tomaintaina competitive edge.
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Represent yourself and the brand positively during all customer interactions.
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WHO YOU'LL WORK WITH
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Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors,DepartmentManagers,Store Managersand Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You'llalso connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team,you'llplay a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.
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Qualifications
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WHO YOU ARE
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We are looking for people with...
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Experience in retail management and operations.
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A proventrack recordof strong leadership, with a passion for coaching and developing teams while exemplifying company values and culture.
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Proven results using customer centricreporting and tools.
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Expertisein sales planning, analysis, and follow-up.
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And people who are...
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Strong and confidentleaders who inspire, coach, and develop their teams with integrity.
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Motivated to create great customers experiences while promoting and driving sales.
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Ambitious and motivated by performance, competition, and achieving goals.
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Analytical problem-solvers with excellent communication skills and a knack for working with numbers and statistics.
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Flexibleandsolutionoriented.
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Passionate about fashion trends, commerciality, and visual presentation, with a keen awareness of competitors.
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Additional Information
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WHO WE ARE
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H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
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We are made up