Service & Contract Maintenance Coordinator

We are now seeking a newly created role of Service & Contract Maintenance Coordinator to join our service team at our Hallam Truck Centre

Assume responsibility for providing the highest level of customer service and commitment by creating maintenance contracts & ensuring business and customer satisfaction throughout the term.

Amazing Employee Benefits!

In return for your dedication and commitment you will receive excellent employee benefits:

• Onsite fully equippedFREE GYM
• Competitive and above award hourly rates $$$
• Ongoing development opportunities with an opportunity to build a successful long-term career
• Generous parental leave and study leave policies
• Opportunities to access volunteer days, apply for study leave and parental leave
• Opportunities to support community partnerships with our Group CMV Foundation
• Become part of the longstanding and highly successful CMV Group of companies
• Enjoy annual company dinners, picnics and other wellbeing initiatives
• Improve yourwellbeingwith our CMV Care platform including access to income and health insurance programs as well as free monthly onsiteMyotherapy treatments

Your day will include

• Greet and assist customers in person or by phone and determine the customer’s needs and vehicle data
• Plan and coordinate the schedule of service maintenance in line with workshop capacity.
• Liaise with customers regarding invoice queries resolving any issues promptly.
• Prepare customised maintenance schedules to suit varying applications of customers.
• Present contract options to customers at point of vehicle sale and actively pursue new accounts
• Communicate repairs with customers, working closely with the workshop team and upselling additional works when possible.
• Ensure Customer Service matters are dealt with promptly and efficiently

You will have

• Trade qualifications and or demonstrated industry / senior administration experience
• Previous automotive experience, preferred
• An ability to work autonomously and with a variety of key stakeholders
• Great customer focus and communication skills
• Exceptional computer literacy and sound organisational skills
• High levels of accuracy and attention to detail

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