Service Centre Manager

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

Lead a high‑performing team. Shape customer experience. Grow with a trusted national brand.

O’Brien® Automotive Glass is looking for an experienced, people‑driven leader to manage our Cranbourne Service Centre — one of our busiest and most dynamic locations. If you thrive in a fast‑paced, hands‑on environment and love developing teams, this is your next career move.

Why You’ll Love This Role

You’ll be the heartbeat of a high‑volume operation — leading a dedicated team, strengthening customer and insurer relationships, and keeping the centre running smoothly every day.

You’ll also be supported by an experienced Network Area Manager and a leadership team committed to your growth.

What You’ll Be Doing

• Leading, coaching and inspiring your team
• Delivering exceptional customer service
• Managing key relationships with customers, insurers and suppliers
• Overseeing daily and weekly scheduling in a fast‑moving environment
• Monitoring performance, KPIs and budgets
• Driving safety, quality and continuous improvement
• Building a positive, high‑performance culture

About You

You’re a people‑first leader with energy, initiative and a genuine passion for customer experience. You thrive in a busy, hands‑on environment and know how to influence, motivate and build strong teams.

You’ll bring:

• Experience as a people leader, with strengths in coaching and performance management
• Strong communication and stakeholder management skills
• Confidence using systems and analysing operational data
• A collaborative, engaging leadership style
• Commitment to operational excellence and business growth
• Automotive industry experience (highly regarded but not essential)

What’s In It For You

• Supportive senior leadership team
• Ongoing learning, development and career progression
• Incentive program based on performance
• Employee discounts across O’Brien® and partner brands
• Laptop, phone and uniform provided
• Recognition and reward programs
• Community service and volunteering leave
• Be part of an iconic Australian brand

Must have full Australian working rights.

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien® is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy:To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.

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