Turndown Attendant

Join Our Ladies & Gentlemen - Turndown Attendant

Create unforgettable evenings through refined service and genuine care. As a Turndown Attendant at The Ritz-Carlton, Melbourne, you’ll play a key role in setting the tone for our guests’ evening experience; delivering thoughtful touches, elegant presentation, and service that reflects the quiet luxury of our brand. Your attention to detail and evening availability will help create a sense of calm and comfort that lingers long after each stay.

Please note that this role requires Working Rights in Australia to be considered, with availability to work evening shifts.

Position Summary:

• Join our Ladies and Gentlemen in supporting the Housekeeping team with evening operations from 5 pm to 9 pm.
• Perform evening turndown service with precision, care, and an eye for detail.
• Uphold the highest standards of cleanliness and presentation in guest rooms.
• Ensure operational efficiency while meeting daily service timelines.
• Maintain and handle housekeeping equipment with care and responsibility.
• Build warm, personalised connections with guests through thoughtful, anticipatory service.
• Thrive both independently and collaboratively within a team.

About You:

• Experience as a Room Attendant or Turndown (Evening) Attendant in a 5-star hotel environment
• Previous housekeeping experience in a luxury hotel is highly regarded
• Strong attention to detail and commitment to high cleaning standards
• Flexible and available to work evening shifts (5:00 pm – 9:00 pm)
• Ability to work independently and follow through on various guest and operational requests
• Self-driven, motivated, and proactive, with excellent time management skills
• Strong communication skills, with the ability to speak and understand English
• Must have valid working rights in Australia
• Passionate about delivering refined, attentive, and high-quality service
• Positive, solutions-focused mindset with a strong team spirit
• Adaptable and dependable in a dynamic work environment

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at ***************************.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.