Key Account Technical Support Engineer

Alpha ESS Australia is a subsidiary of Alpha Energy Storage Solution Co., Ltd. We are a leading energy storage solutions company in the Australian market committed to transforming Australia into a renewable energy superpower. Our team in Australia provides innovative and reliable energy storage solutions that help customers reduce energy costs and help contribute to a more sustainable future.

Job Description

• On-Site Technical Support: Install and commission energy storage systems on - site. Follow standards. Fix malfunctions fast, diagnose accurately, and record details.
• Customer Training and Guidance: Train customers on storage system operation, maintenance, and troubleshooting.
• Product Quality Feedback: Gather customer feedback on product quality, performance, and new needs. Report to help product improvement and quality tracing.
• Technical Documentation Management: Write service reports, organize equipment materials, and update as products change.
• Customer Relationship Maintenance: Keep in touch with customers, visit to learn needs, answer inquiries and complaints, and protect company image.

Qualifications

• Outstanding recent graduates in the Electrical/renewable industry, PV/ESS experience is highlighted.
• Skilled in electrical equipment installation, commission, and repair. Ability to analyze circuits and diagnose faults.
• Familiar with Australian/international codes but not limit to AS/NZS 3000:2018, AS/NZS 3008.1&2:2017, AS/NZS 4777.1&2:2024, IEC 62619, IEC 62477, IEC 62109, UL1973, UL 9540. etc.
• Excellent written and verbal communication skills in English.
• Team player with the ability to collaborate with other departments to resolve complex issues.
• Applicants with a driver's license are preferrable.
• International Work Environment & Broad Career Development

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