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Rydges Hotels & Resorts
Guest Service Agent - Rydges BankstownRydges Hotels & Resorts • Sydney, NSW, AU
Guest Service Agent - Rydges Bankstown

Guest Service Agent - Rydges Bankstown

Rydges Hotels & Resorts • Sydney, NSW, AU
8 days ago
Job description

Job Description

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

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EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia's most lovedyear roundalpine resort,Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou'rein,there'sno limits on where your career could take you.

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Key Responsibilities

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  • Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
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  • Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
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  • Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
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  • Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
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  • Uphold hotel policies, WH&S standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.
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What You'll Bring

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  • 1+ years of experience as a GSA in a hotel or similar role.
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  • Proven ability to deliver warm, professional, and efficient guest service
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  • Strong communication skills and attention to detail.
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  • Experience in front office operations including check-in/out and handling guest accounts.
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  • Ability to build strong relationships with other departments in the hotel
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  • The ability to deal with multiple requests at once and maintain a high level of service.
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  • Familiarity with reservation systems and booking procedures.
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How You Work

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  • Daymaker ethos - no one's too big for the small things.
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  • Hands-on and non-hierarchical - leads from the front.
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  • Resilient and solutions-focused - stays calm, moves fast.
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Perks from Day One

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As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

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  • 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
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  • $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
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  • Seasonal perks at Thredbo.
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  • Rapid career growth across our hotel & entertainment network.
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  • Paid parental leave; community & volunteering opportunities.
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Guest Service Agent - Rydges Bankstown • Sydney, NSW, AU

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