Customer Service Officer

Drive Change, Connect Communities

Working for the Department of Transport and Major Infrastructure (DTMI) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation. We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.

The Opportunity

We are seeking a motivated and customer-focused professional to join the Department of Transport and Major Infrastructure as a Customer Service Officer (Level 3) based in Kalgoorlie. This is an exciting opportunity to play a key role in delivering high-quality customer service and providing first point of contact resolution to a diverse range of customers across multiple service channels.

As a Customer Service Officer, you will assist customers with a broad range of enquiries and transactions, provide advice on licensing and regulatory requirements, and support the delivery of essential transport-related services. Working within a collaborative and supportive team environment, you will use your problem-solving skills, customer focus and attention to detail to ensure positive outcomes for customers while maintaining the integrity of departmental records and processes.

This role offers the opportunity to contribute to your local community while developing valuable skills across customer service, service delivery, stakeholder engagement and information management. If you thrive in a fast-paced environment, enjoy helping people and are committed to delivering exceptional service, we encourage you to apply.

There is currently permanent position available for immediate filling. Suitable applicants through this process may receive further offers of employment in this or similar roles for a period of 12 months.

For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Robyn Adamson, Customer Services Manager on 92168165 or Robyn.Adamson@transport.wa.gov.au.

The Ideal Candidate

The panel will be assessing applicants against the following suitability requirements:

1. Experience in a dynamic customer service environment with the ability to multi-task.
2. A proven ability to deliver exceptional customer service, with the ability to work effectively in a team environment and contribute positively to the achievement of set goals.
3. Well-developed oral and written communication, interpersonal and negotiation skills with the ability to effectively handle challenging customer enquiries.
4. Good analytical and problem-solving skills.
5. Demonstrated proficiency in using computer applications and an ability to rapidly acquire new technological skills.
6. Willingness to work within set timeframes and adhere to schedules seeing tasks through to completion.

We believe everyone at the Department of Transport and Major Infrastructure (DTMI) is a leader, contributing to our impactful work for the sector and community. We expect all employees to embody the behaviours and mindsets outlined in Building Leadership Impact and Leadership Expectations.

Our Offer

• A competitive salary, and 12% employer contributed superannuation and salary sacrifice options.
• Not just a job, but an opportunity to develop your career across other areas of transport.
• Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals.
• Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years.

Applications for this opportunity close at 3pm on Friday, 2 October 2026. Please ensure your application is submitted on time, as late applications will not be accepted.

DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Our commitment to a diverse and inclusive workplace

The Department of Transport and Major Infrastructure (DTMI) is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), have any question about the process or how to submit your application, please contact our Recruitment Team at recruitment@transport.wa.gov.au or (08) 6551 6888.

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