Sea Sea - Hotel Receptionist
Sea Sea is a 25-room boutique hotel in Crescent Head, blending the laid-back spirit of 70's Australian surf culture with a progressive, modern outlook. Alongside our rooms, we run a restaurant, bar and surf club - good food, cold drinks and easy days by the beach, all under one roof.
We're looking for a warm, organised Receptionist to be the first friendly face our guests meet - casual or part-time, with hours to suit. We're a small team, so everyone pitches in across departments to keep Sea Sea running at its best - this role is no exception.
THE ROLE
As our Receptionist, you'll be the heart of our front desk, helping to make every guest's stay feel effortless. Day to day, you'll:
Welcome guests and manage check-in / check-out
Handle phone, email and walk-in enquiries and reservations
Process payments and keep guest accounts accurate
Take restaurant, bar and surf club bookings
Share local knowledge - best surf spots, beaches, cafes and things to do
Be the go-to for guest requests and feedback, following up until they're sorted
Help keep the lobby and public spaces looking their best
Because we're a small team, you'll also lend a hand where it's needed most - whether that's:
Helping housekeeping with room turnovers or linen during busy periods
Supporting the restaurant, bar or poolside with light F&B service
Pitching in with event or group booking set-up
Generally keeping an eye out and jumping in wherever Sea Sea needs it
ABOUT YOU
A genuine people-person with a warm, welcoming manner
Previous experience in hotel reception, hospitality or customer service is a plus, but not essential - attitude matters most
Well organised, calm under pressure and comfortable multitasking
Confident with computers; experience with booking/PMS systems (e.g. Cloudbeds) is a bonus
Happy to muck in and help out across departments - no task too small in a small team
Available across a rotating roster, including weekends and public holidays
Full working rights in Australia
WHAT'S ON OFFER
Casual or part-time hours to suit your lifestyle
A beautiful beachfront workplace in Crescent Head
A supportive, close-knit team
Staff discounts across the restaurant and bar
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