Insurance Administrator

Insurance Administrator - Contract - $35 per hour + Super

Monday to Friday | 9:00am - 5:00pm

Are you an experiencedinsurance administratorwith exposure togroup insurance inside superannuation? This is a great opportunity to join a busy, supportive team where you’ll manage policy and claims processes end-to-end, liaise with key stakeholders (insurers, trustees and internal teams), and contribute to continuous improvement.

Key responsibilities

• Process insuranceapplications, alterations and cancellationsacrossDeath, TPD and Income Protectioncover.
• Coordinate underwriting requirements, includingmedical evidencerequests and follow-ups with insurers.
• Manageend-to-end claims processing, including assessment support, documentation collation, and payment coordination.
• Liaise withinsurers, trustees and external stakeholdersto resolve complex cases efficiently and professionally.
• Calculate and reconcileinsurance premiumswithin member accounts.
• Maintain accurate insurance records across administration systems.
• Ensure work is completed in line withsuperannuation legislation, trust deeds and policy terms.
• Identify process improvements and contribute to continuous improvement initiatives.

Skills & experience

• Experience insuperannuation, insurance, or financial services administration.
• Understanding ofgroup insurance within super(highly regarded).
• High attention to detail and proven ability to managesensitive/confidential information.
• Strong stakeholder management and communication skills.
• Ability to manage multiple cases and prioritise competing deadlines.
• Familiarity with administration platforms (e.g.Acurity, SuperB, or similar).

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