Business Support Officer | Purchasing and Procurement | Government
Business Support Officer | Purchasing and Procurement | Government
An exciting opportunity exists for a Business Support Officer to join a large Victorian Government organisation. Working within a collaborative team environment, you will provide support to internal stakeholders across business systems, purchasing processes and operational activities, helping ensure a positive user experience and efficient service delivery.
Melbourne CBD | Purchasing Experience | Procurement Experience | 3 Months Minimum
An exciting opportunity exists for a Business Support Officer to join a large Victorian Government organisation. Working within a collaborative team environment, you will provide support to internal stakeholders across business systems, purchasing processes and operational activities, helping ensure a positive user experience and efficient service delivery.
Key Responsibilities
Provide first level support to a broad internal customer base.
Manage and resolve simple to complex requests through a service management platform.
Investigate and troubleshoot system and process related queries.
Support purchasing and procurement activities and related administrative processes.
Develop and maintain user guides, procedures and process documentation.
Assist with training, knowledge sharing and continuous improvement initiatives.
Collaborate with internal stakeholders to deliver effective business support services.
About You
To be successful in this role, you will bring:
Experience supporting purchasing, procurement, finance or business-related processes.
Exposure to Oracle Cloud or similar enterprise systems.
Strong written and verbal communication skills.
Experience creating process documentation, procedures, user guides or training materials.
Exposure to ticketing, service desk or request management environments.
Strong problem-solving skills and a customer-focused approach.
The ability to manage competing priorities in a fast-paced environment.
Benefits
Melbourne CBD location.
Hybrid working arrangements.
Supportive and collaborative team culture.
Opportunity to contribute to process improvement and service excellence.
Strong learning and development opportunities.
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