Operations Team Lead

Job Description

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At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there.

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We are looking for an experiencedOperations Team Lead to oversee day-to-day operations and service availability across a critical ICT environment. This role is based inACT or SA and is offered as a12-month contract, with the potential for extension . You’ll provide operational leadership, coordinate technical teams and stakeholders, and help ensure services remain secure, available and aligned with operational requirements.

What You’ll Do \n

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• Lead the day-to-day operational management of critical ICT services and components.
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• Monitor service availability and investigate outages, service disruptions and breaches of service targets.
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• Coordinate remedial activities and drive timely issue resolution.
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• Provide advice on service availability, operational planning, service improvement and performance.
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• Act as a central coordination point between technical teams, management and senior leadership.
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• Prioritise resources, activities and operational requirements across teams.
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• Ensure leadership teams have the information and resources required to support ongoing operations and change.
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• Lead and coordinate investigations into operational and security incidents.
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• Engage with a broad range of stakeholders and communicate complex technical matters clearly.
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• Develop and present recommendations, gaining stakeholder agreement on proposed outcomes.
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• Support the maintenance of security requirements, operational processes and documentation.
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• Identify opportunities for continuous improvement across operational services and processes.
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What You’ll Bring \n

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• Demonstrated experience leading or managingICT operations, network, infrastructure or secure service capabilities within a large and complex environment.
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• Strong operational leadership and service management experience.
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• Excellent communication and stakeholder engagement skills, including experience working withsenior executives and technical teams .
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• Strong problem-solving and issue-resolution capabilities.
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• Experience navigating complex technical and operational environments to develop and maintain effective solutions.
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• Experience managing service levels, operational performance and continuous improvement activities.
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• Strong understanding of ICT operations, service availability and incident management.
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• Knowledge of Australian Government information security policies, theInformation Security Manual (ISM) andEssential Eight would be highly regarded.
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• Familiarity with technologies such asfirewalls, DNS security, CASB, DLP and SIEM/SOAR would be advantageous.
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• Understanding of enterprise identity and authentication concepts, includingSAML, LDAP/AD and Kerberos , would be beneficial.
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• Relevant industry certifications such asPCNSE, CCNP Security, Broadcom/Symantec SWG or CompTIA Security+ would be highly regarded.
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Why You'll Love Working Here:

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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

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• Extensive training and development opportunities that enable continual growth as part of your career planning.
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• Extensive discounts and benefits to maximise your money.
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• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

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Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

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