Warranty & Customer Service Officer

Warranty & Customer Service Officer | Dandenong South

Are you an experienced customer service professional with a background in the plumbing, bathroom products or tapware industry?

This is an excellent opportunity to join a well established Australian business with a strong reputation for quality products and outstanding customer support.

Based in Dandenong South, this full-time office based position combines after-sales warranty support with general customer service responsibilities. Working within a small and collaborative team, you'll play a key role in supporting customers, plumbers, builders and service agents while ensuring warranty claims are resolved efficiently and professionally

Key Responsibilities

• Manage and coordinate warranty claims from initiation through to resolution
• Respond to customer enquiries via phone, email and online channels
• Liaise with plumbers, service agents and customers regarding warranty matters
• Troubleshoot product and installation-related issues
• Assess warranty claims and determine appropriate outcomes
• Coordinate replacement parts and warranty-related administration
• Process customer orders and perform basic order entry tasks
• Maintain accurate customer records and warranty documentation
• Support the wider customer service team with day-to-day enquiries
• Ensure a high standard of customer service across all interactions

About You

• Minimum 2 years experience within the plumbing, bathroom products, tapware or related industry
• Strong understanding of plumbing installations and product applications
• Experience in customer service, warranty administration, technical support or after-sales service
• Confident communicating with homeowners, plumbers, builders and trade customers
• Strong computer skills and experience using CRM, ticketing or customer service systems
• Proficient with Microsoft Office and navigating multiple systems
• Strong problem-solving skills and the ability to work independently
• Professional communication skills, both written and verbal
• High attention to detail and strong organisational skills

Why Apply?

• Salary package of $75,000 - $80,000 + Super
• Join a stable, well-established business with a strong market reputation
• Supportive and collaborative team environment
• Work closely with experienced industry professionals
• Flexible start and finish times around core business requirements
• Secure, long-term opportunity with full training provided
• Convenient Dandenong South location with onsite support and resources
• Varied role combining customer service, technical support and warranty management

For further information, contact Sergei Evglevski on 0447 612 *** or email ******@people2people.com.au.

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