Senior Customer Care Manager - Christmas Operations
Scene to Believe is looking for an experienced Senior Customer Care Manager to lead the Customer Care function through the busiest and most important time of year. This is a hands‑on senior role for someone who can lead a high-volume customer service operation, build strong processes, manage complex situations and maintain exceptional standards under pressure. You'll lead the local Customer Care team and oversee the overseas customer support team, ensuring customers receive professional, timely and consistent support across phone, email, social media and online channels. This is both a build and delivery role. During October, you'll prepare the operation for peak. From November, you'll lead it through the Christmas season.
Scene to Believe delivers Santa photography experiences across shopping centres throughout Australia and New Zealand. A significant proportion of annual customer activity happens within a matter of weeks, making Customer Care critical to the Christmas operation.
Senior Customer Care Manager - Christmas Operations Sydney, NSW, AU
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Senior Customer Care Manager - Christmas Operations • Sydney, AU
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